1. ArticleReach University of Sydney Library Shared Library Services, University of Sydney Library Jane Barton and Isis Bibaoui

2. ArticleReach @ USL 1.What is ArticleReach 2.How clients request 3.How clients collect articles 4.Unfilled requests 5.Supply Workflow 6.Client experience & wishlist 7.Snapshot of USL usage 8.Workshop on Friday for questions 2 Overview

3. ArticleReach @ USL 3 Member Libraries Australian National Univ.California State Univ. California State Univ Library, Long Beach Center for Research Libraries Michigan State UnivGeorgetown Univ. Univ of GlasgowUniv of Liverpool Univ of SydneyUniv of Technology, Sydney Washington State Univ.Washing Univ in St. Louis Wayne State UnivUniv of Wollongong (due to go live Nov/Dec 2011) What is ArticleReach? ›ArticleReach is a reciprocal article requesting system. It currently consists of a consortium of 14 international libraries, including University of Sydney Library. The ArticleReach DIRECT catalogue includes journals held by the member libraries and allows you to request articles from titles not held by the University of Sydney Library.

4. ArticleReach @ USL ›Library databases – 360Link ›Request form ›Union catalogue 4 How clients request

5. ArticleReach @ USL 5 360Link citation: Conflict management and performance outcomes. In International Journal of Conflict Management, 22:2 (2011), pp. 108. Click on Check Library

6. ArticleReach @ USL 6 360Link – no holdings for USL Click on Request Article

7. ArticleReach @ USL 7

8. 8

9. 9 Request form

10. ArticleReach @ USL 10 Union catalogue display

11. ArticleReach @ USL 11 Union catalogue

12. ArticleReach @ USL 12

13. ArticleReach @ USL ›Email generated to client, advising request has been filled ›Client logs into via MyLibrary to download pdf ›MyLibrary can also be used to track request progress 13 How clients collect articles

14. ArticleReach @ USL 14 Requests Collected via MyLibrary Request progress Click to download

15. ArticleReach @ USL ›System settings for dealing with unfilled requests: Request is cancelled Request goes to mediation Request passes into Interlibrary loan system (Pass2ILL) 15 Unfilled requests

16. ArticleReach @ USL ›Print Paging Slips -Call number -Holdings ›Retrieve material ›Scan -Ariel software used -Scan and send -Update, if required 16 Supply Workflow

17. ArticleReach @ USL 17 Print Paged Requests Select slips you wish to print Sort by location Select to print

18. ArticleReach @ USL 18 Customisable paging slip Shelf location Unique request information, used for ARIEL delivery

19. ArticleReach @ USL 19 Send article Using ARIEL

20. ArticleReach @ USL 20 Cannot Supply Requests Select request, and appropriate action

21. ArticleReach @ USL ›Agreed set of standards: -Processed within 24 hours of receipt (initially excluding weekend and holiday receipts) -Scanning guidelines: resolution of at least 300 dpi minimal black space along the margin edges and gutters. Copy of the original request used as coversheet ›Balance system, set by III ›Contributed holdings: -Ejournals excluded -Journals without ISSNs included ›Communication: -Consortium monthly teleconference -Arlir email discussion List 21 More about Supply and the Consortium

22. ArticleReach @ USL 22 Client Experience In an ArticleReach Survey University of Sydney Clients told us this about the Service: ›88.9% thought it was an excellent service ›88.9% of them received their requests within 48 hours ›77.8% thought the scanning quality was good or better, no respondent rated the quality as poor. ›Other comments: ›“... it's a fantastic service and i'm very appreciative of the timeliness of article delivery. thankyou!” ›“Excellent support by providing the requested articles in a short time!” ›“Great service! Delivered promptly.” ›“This is the quickest i have ever received an article - great!”

23. ArticleReach @ USL ›Two way communication between AR and Mill ILL module ›Removal of double authentication ›Improved statistics reporting, based on patron information ›Greater ability to manage requests by local ptype/category ›Multilevel matching when request go into AR ›AR request history for those requests that Pass2ILL 23 Wishlist

24. ArticleReach @ USL 24 ArticleReach stats 2009 to 2011 (ytd) AR Requesting200920102011 Requests Initiated85181858116888 Requests Filled346764076144 Requests Cancelled495448 Requests Unfilled130416231017 Requests Sent to ILL3623108229521 Requests Turnaround Time (hrs)35.7833.3425.86 Fill Rate41%34%36% AR Supplying200920102011 Requests Received8156106328675 Requests Filled488364545470 Requests Unfilled279139003102 Lending Turnaround Time (hrs)48.540.1532.28 Fill Rate60%61%63%

25. ArticleReach @ USL 25 NameEmailPhone Jane Barton Coordinator, Shared Library Services Jane.Barton@sydney.edu.au0293517188 Isis Bibaoui Manager, Client Services Solutions Isis.Bibaoui@sydney.edu.au0291141193 Craig Beavis, Collections and Services Coordinator, Conservatorium Library Craig.Beavis@sydney.edu.au0293511315 Tomorrow’s workshop: Overview of ArticleReach implementation at USL Q & A