1. And more……

2. ‘Leadership and communication are inseparable. You can’t have one without the other.’ ---Claude I. Taylor

3. General E-mail Etiquette Rules ALL CAPS IS CONSIDERED SHOUTING So is over punctuating!!!!!! Not using capitalization or punctuation makes e-mail hard to read Text messaging abbreviations r confusing 2 ur co- workers Avoid emoticons Explain Acronyms Check spelling and grammar before sending Keep slang at a minimum

5. Think of these before you hit send Needed (Does the recipient need this to do their job) Timely Relevant Complete Appropriate Compliant (e-discovery) Professional Inoffensive Targeted Limit use of Reply to all Limit use of CC/BC Use Distribution Lists Carefully Best Channel

6. Format your e-mails We need to test the upgrade before we proceed with the pilot in Pediatric Otolaryngology. Does the project have the funding to purchase a couple of the hardware upgrades so I can test with in this area? I can provide you a quote from Insight for the upgrade. I need to verify that it works as advertised before we advertise that we can do this for all devices.

7. Paragraphs and bullets clarify We need to test the upgrade before we proceed with the pilot in Pediatric Otolaryngology. Does the project have the funding to purchase a couple of the hardware upgrades so I can test with in this area? I will 1. provide you a quote from Insight for the upgrade 2. verify that it works as advertised before mass deployment

8. Building better e-mails Strengthen the Subject Sculpt the body

9. Strengthen the Subject Use Keywords in Subject line Action: Prepare slides for Leadership Breakfast on June 17 Info: Update on E-mail Etiquette Presentation Confirmed: Presentation will be ready for review on June 6 th Delivery: Slide pack for June 17 th Leadership Breakfast Entire message in subject line June 17 th Leadership Breakfast Slides looks good (eom)

10. Sculpt the Body Break message into sections Action summary – What is the point of the e-mail Background – Detail, but organize into Key points Definitions If audience is in the know do not go into complete history Close – Next steps or actions items If you include attachments give explanation of what they are.

11. Rules 3 Volley Rule If a topic is bounced back and forth more than 3 times it is time to pick up the phone or schedule a meeting. 24 Hour Rule It is okay to write a heated e-mail, just wait 24 hours before you send it.

12. The Noise Daily approximately 180 billion emails are sent An estimated 100 billion of these emails may be unsolicited Unwanted email Phishing Appear to be from legitimate site, businesses Request personal or financial information Only work if you click or respond, best to just delete Spam Ads and scams Replying or unsubscribing validates your address for more spam Do not reply, delete email Virus Installed software without knowledge or consent Computer use monitored and controlled You must click or open program to infect

13. Why? What is the point of these E-Mails? Money - #1 reason Selling information on black market Health Care – approximately $50 per account Credit Cards – approximately $2-3 per account Who is behind this? Average hackers/scammers Organized criminals

15. Wording to make you feel that you have to comply or you cannot access your money. Leaves no way to contact someone to verify authenticity. No specific time to comply

16. When you hover over links you see that they don’t go to where you expect them.

17. Never open an attachment from someone you do not know.

18. Support groups will never ask for you to send you user id and password via e-mail

20. Who to contact? E-Mail Address to knowReport abusive e-mails to abuse@wustl.eduabuse@wustl.eduReport Incidents to incidents@wusm.wustl.eduincidents@wusm.wustl.eduSecurity Questions to infosec@wusm.wustl.eduinfosec@wusm.wustl.eduInformation Security Web Portalhttp://portal.wusm.wustl.edu/mscits/informationsecurity

21. Future Topics How to protect information? Safe computing for home and your children? Electr0nic Discovery?