1. Berichtenbox Zweden 2015-10-15

2. Mina meddelanden – säker digital post från myndigheter och kommuner Today Today we leave it to you to micro-manage and to orchestrate the fragments of our public sector

3. Mina meddelanden – säker digital post från myndigheter och kommuner Tomorrow Tomorrow we offer you a synchronized ensemble for free improvisations or for hi-fi performances

4. Mina meddelanden – säker digital post från myndigheter och kommuner Federated agency services and information/data Single agency services and information/data Federated agency web sites Single agency web sites Private sector web sites AuthenticationMy case overview My ConsentsMy messagesMy calendar My archives EntreprenourStudentHomeless Parent ArrivalPatientUnemployed Private sector services and information/data xx Surviving SimplifyInnovate Streamline Framework for digital interaction (guidance, standards, principles, architecture, governance, business models, finance) Framework for digital interaction (guidance, standards, principles, architecture, governance, business models, finance) -No wrong door! -Where you want it, when you want it

5. Mina meddelanden – säker digital post från myndigheter och kommuner Med medborgaren i centrum (The citizen in focus)

6. Mina meddelanden – säker digital post från myndigheter och kommuner Three goals for the state administration in digital collaboration

7. Mina meddelanden – säker digital post från myndigheter och kommuner Where it all started Government agencies collaborating to facilitate for entrepreneurs Swedish Public Employment Service (Arbetsförmedlingen) Swedish Companies Registration Office (Bolagsverket) Swedish Social Insurance Agency (Försäkringskassan) Swedish Tax Agency (Skatteverket) Swedish Agency for Economic and Regional Growth (Tillväxtverket) Swedish Customs (Tullverket)

8. Mina meddelanden – säker digital post från myndigheter och kommuner We saw a need A concept and infrastructure for a safe common public sector e-communication to private citizens and companies My messages – Mina meddelanden was born! Became a separate project Swedish Tax Agency were pointed out by the government to lead the project in cooperation with six other agencies

9. Mina meddelanden – säker digital post från myndigheter och kommuner Invite private companies Private mailboxes invited as long as they fulfill the requirements –Security –Privacy –Etc A public mailbox provided for those who don’t want a private mailbox (only messages from public sector) Private mailboxes recieve no payment for accepting messages from public sector –Can mix public sector messages with private messages

10. Mina meddelanden – säker digital post från myndigheter och kommuner Invite private companies Private companies acting as intermidiaries –Eg. printing companies

11. Mina meddelanden – säker digital post från myndigheter och kommuner Business model Currently no fees for agencies sending messages –Small agencies and municipalities sensitiv when it comes costs –We want to promote connections No compensation to private mailboxes –Legislation for procurement –Two private mailboxes connected so far

12. Mina meddelanden – säker digital post från myndigheter och kommuner The backdrop 400 million paper mail sent by public sector per year (cost 500 million EURO) Many more messages sent by unsecure email The growing number of e-services (my pages) increases the bourdon on citizens and companies to keep track Criminals exploiting the unsecure and slow communication

13. Mina meddelanden – säker digital post från myndigheter och kommuner In the very beginning…. How do you sell an empty can? A classic catch 22 –Citizens and companies –Public sector

14. Mina meddelanden – säker digital post från myndigheter och kommuner Why should I? Senders Agencies Recievers Citizens Companies I don’t get any messages!

15. Mina meddelanden – säker digital post från myndigheter och kommuner Why should we? Senders Agencies Recievers Citizens Companies

16. Mina meddelanden – säker digital post från myndigheter och kommuner The Goal WIN - WIN Senders Agencies Recievers Citizens Companies

17. Mina meddelanden – säker digital post från myndigheter och kommuner Government increasing the preassure Mandatory for midsize and large agencies to investigate connection to My messages by mid 2017 Not mandatory for citizens and companies –Massive marketing when we have reached a critical level of connected agencies probably mid 2016

18. Mina meddelanden – säker digital post från myndigheter och kommuner The municipalities We are working closely together with SKL –SKL = Swedish municipalities and counties –SKL supports their members We support municipalities –Test environments –Technical support –Legislative questions –etc

19. Mina meddelanden – säker digital post från myndigheter och kommuner We are slowly growing Presently about –300.000 accounts 270.000 citizens 30.000 companies And 9 agencies and 2 municipalities –Each agency/municipality having a number of systems connected to the infrastructure

20. Mina meddelanden – säker digital post från myndigheter och kommuner 2015

21. Mina meddelanden – säker digital post från myndigheter och kommuner Do citizens want it?

22. Mina meddelanden – säker digital post från myndigheter och kommuner My messages The concept and the infrastructure Dispatching authority post Authority Case management Send out Authority Intermediary Messages Mailbox operator Pass Submit Store messages Reception of authority post in Public mailbox minameddelanden.se Private mailboxes Tax authority Infrastructure for authority post Coordinate and control actors Manage regulations Supply relay address register Supervise @ Individuals Authority Private persons Business

23. Mina meddelanden – säker digital post från myndigheter och kommuner This is how it works Sender/Agencies

24. Mina meddelanden – säker digital post från myndigheter och kommuner How it works Control in Adressregister Dispatching Authority Business system Non secure messages Secure messages Control of contact- information Safe e-mailbox Receiver Private persons and entrepreneurs with e-identification Traditional Post Citizen or company

25. Mina meddelanden – säker digital post från myndigheter och kommuner Architecture

26. Mina meddelanden – säker digital post från myndigheter och kommuner Most important features Strategic asset is the national adress-register –A self-maintained digital adress-register for citizens and companies Tactical asset is the government provider of basic mailbox services –Private providers can offer other features Same mailbox for citizens and companies A standard interface for the integration with other applications –Standard API’s –Supportorganization

27. Mina meddelanden – säker digital post från myndigheter och kommuner Functionality One way communication –Possible to include links to e-services Attachments –PDF –Word –iCal Notifications –Mail –SMS Apps –iOS and Android My cases Sub-adresses Forwarding Giving acces-rights(read only) to others

28. Mina meddelanden – säker digital post från myndigheter och kommuner Bedankt voor het luisteren! Håkan Johansson hakan.l.johansson@skatteverket.se