1. ] COREY PEARSON [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2008 CHAVONE JACOBS [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2003 ALLAN FISHER [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2008 Life with SAP: Confessions of a Project Manager Dino Nosella, PMP Ea Global Consulting

2. Real Experience. Real Advantage. [ 2 Agenda  Introduction  PM’s View  Confessions  Final Thoughts  Questions

3. Real Experience. Real Advantage. [ Project Manager’s View of a SAP Project PM Problems  Inadequate Resources  Unrealistic Deadlines  Unclear Goals/Direction  Uncommitted Team  Insufficient Planning  Communication  Conflict PM Skills  Creativity  Organization  Leadership  Team Building  Patience  Communications  Flexibility  Persistence  Technical 3

4. Real Experience. Real Advantage. [ Introduction – Highlights  24 years - Information Technology  19 years Project Management  14 years managing SAP Projects  Industries: food services, retail, financial, pharmaceuticals, manufacturing, high-tech, telecommunications, and transportation  SAP Customer  Worked for SAP Canada  Co-Owner, Project Management Consulting 4

5. Real Experience. Real Advantage. [ Confession: Herding Cats….Not so easy 5

6. Real Experience. Real Advantage. [ Confession: Herding Cats….5 Key Points  FOCUS the team  Provide SHORT TERM DELIVERABLES that are attainable which shows progress  Flexible – need to be able to work with VARIOUS PERSONALITY  Drive the RESULTS that you need  BABY SIT if you have to 6 5

7. Real Experience. Real Advantage. [ Confession: SAP Projects…No Place for the Timid 7

8. Real Experience. Real Advantage. [ Confession: No Place for the Timid ….5 Key Points  Know what you STAND for  UNDERSTAND and DRIVE your plan  Know what you NEED to achieve  Be PERSISTENT  Say “NO” 8 5

9. Real Experience. Real Advantage. [ Confession: Persuasion and Influence…it matters 9

10. Real Experience. Real Advantage. [ Confession Persuasion and Influence…4 Key Points  Invest time to build CREDITABILITY and TRUSTWORTHINESS  Be open to possibilities, negotiation is BEST WAY to get what you need  BARKING orders only gets you so far  PATIENCE, people need time to absorb information 10 4

11. Real Experience. Real Advantage. [ Confession: Tell the truth...or it will catch up with you 11

12. Real Experience. Real Advantage. [ Confession: Tell the truth … 1 Key Point  HONESTY is your most valuable asset 12 1

13. Real Experience. Real Advantage. [ Final Thoughts  The P in PM is as much about PEOPLE management as it is about PROJECT management  The most successful project managers have perfected the skill of being COMFORTABLE with being UNCOMFORTABLE  The BEST project manager is the one that gets the JOB DONE  Being a STRONG project manager is admitting when you have made a MISTAKE 13

14. Real Experience. Real Advantage. [ 14 ]  Thank you for participating.