1. Making employees more productive Tetra Pak Intranet Gerry McGovern gerry@customercarewords.com www.customercarewords.com @gerrymcgovern

2. Changing our intranet Security level NN/MMYY Make employees more productive – Release time for other productive work

3. TasksVotes%Cum %Cum votewords 1.Find Tetra Pak people118410101 2.Product portfolio4484132 3.Vacancies at Tetra Pak4444173 4.Technical documentation4293204 5.Filling machines4293245 6.Packaging Material3873276 7.World Class Manufacturing (WCM)3263307 8.Marketing & sales tools3173328 9.Product Information Viewer (PIV)3163359 10.Training31033710 11.Procedures, policies & guidelines29224011 12.Processing equipment28524212 13.Technical manuals26524413 14.Time reporting24724614 15.Sales manual21824815 16.Technical maintenance & support21425016

4. It’s about….. Does web content matter? Visitor 60 min 300 10 Publisher 10 min

5. It’s about….. Does web content matter? Visitor 10 min 50 60 Publisher 60 min

6. Content Lifecycle process CreationPublishingEditing Archive Delete Content Lifecycle process: - Define major content types - Global standard Organisational support

7. Demonstrating Result Only five sample tasks demonstrate a time saving corresponding to more than EUR 125.000:- per year* The task based strategy demonstrates improved efficiency and potential cost savings for TetraPak * 2500 h/year

8. Making employees more productive Tetra Pak Intranet Gerry McGovern gerry@customercarewords.com www.customercarewords.com @gerrymcgovern