1. “Tips and Tools For Becoming A Friendlier Housing Professional” Presented By: Marcellus L. Connor, CC

2. Learning Objectives Learn Techniques To Connect With Other In A Meaningful Way. Provide You With Formulas That Will Allow You To Remember Peoples Names. Become Familiar With Principles For Improving Human Relations Using The 9 Golden Rules.

3. Getting Acquainted Stack

4. LET’S PRACTICE

5. What’s Your Name http://www.youtube.com/watch?v=PXpn8sjo-94

6. Remembering Names Is Only An Offshoot For The Desire To Remember The Person Behind The Name. - Dale Carnegie

7. Name Remembering Formula’s L. I. R A Look & Listen Look & Listen Impression Impression Repetition Repetition Association Association

8. Name Remembering Formula's P. A. C. E People People Action Action Color Color Exaggeration Exaggeration

9. Name Remembering Formula’s B. R. A. M. M. S Business Business Rhymes Rhymes Appearance Appearance Meaning Meaning Mind Picture Mind Picture Similar Name Similar Name

10. LET’S PRACTICE

11. I’m Not Here To Make Friends http://www.youtube.com/watch?v=w536Alnon24

12. 9 Golden Rules To Building Social Capital. 1.Don't criticize, condemn or complain. 2.Give honest, sincere appreciation. 3.Arouse in the other person an eager want. 4.Become genuinely interested in other people.

13. 9 Golden Rules To Building Social Capital 5. SMILE. 6. Remember that a person's name is to that person the sweetest and most important sound in any language.

14. 9 Golden Rules To Building Social Capital. 7.Be a good listener. Encourage others to talk about themselves. 8.Talk in terms of the other person's interests. 9.Make the other person feel important - and do it sincerely. 9.Make the other person feel important - and do it sincerely.

15. Contact Me Marcellus L. Connor mlconnor@umes.edu 410-651-6272