1. Formal letter of complaint

2. Decide whether these sentences are formal or informal.
Formal vs. Informal
Decide whether these sentences are formal or informal.

3. But I’m afraid you can’t stay with us because we’re going to Paris.

4. However, when I got home I discovered it was broken.

5. My family can’t wait to meet you.

6. I am writing to you in order to complain about the goods and service in your shop.

7. I look forward to hearing from you soon.

8. What about coming in the Easter holidays?

9. It was great to hear from you.

10. What is more, when I asked to see the manager the assistant was very rude.

11. By the way, have you been horseriding since I left?

12. I would appreciate an apology from the manager.

13. Choose the sentences to complete the following letter.
Letter gap fill
Choose the sentences to complete the following letter.

14. Dear Sir or Madam,. On 18th June I bought an MP3 player at your store
Dear Sir or Madam, On 18th June I bought an MP3 player at your store As a result, I took it back to the store the following day. There, I was told that I could only have a refund if I returned it in its original box, which I had removed In the end, I left the shop with a replacement MP3 player but once again I discovered it was faulty. I demand a full refund immediately. Furthermore, Yours faithfully,

15. Task
You recently stayed in a hotel with your family in London. The room was dirty and noisy, the food was dreadful and none of the staff seemed to want to help you.
Write a letter of complaint to the hotel manager and ask for a refund.

16. Useful language I am writing to you in order to complain about
However,
What is more,
I would appreciate
I look forward to
I demand
If I do not hear from you,
Yours faithfully,