1. Herding the Patient By: Brad Taylor Christian Rubenbauer Jason Titman Jose Mussane Julius Ladia Murray Phillips Natalia Hipp

2. Overview Patient registers at Central Reception Patient is taken to Diagnostic Reception Patient registers at Diagnostic Reception Patients waits in waiting area Patient changes in dressing area and waits Patient is taken to exam room Exam performed Patient is taken back to the dressing area Patient dresses in dressing area Patient leaves

3. Efficiency Analysis

4. Discussion Point What Key Issues can you identify?

5. Key Issues Total processing time is 92 minutes Significant waiting periods (35 minutes) Double registration Single changing room Single examination room Labour involved in transporting patients All equipment may be in one room (I’m not sure if we should add this one)

6. Discussion Point The Key Issues are: Total processing time is 92 minutes Significant waiting periods (35 minutes) Double registration Single changing room Single examination room Labour involved in transporting patients All equipment may be in one room (I’m not sure if we should add this one) WHAT RECOMMENDATIONS DO YOU HAVE?

7. Solutions Have an electronic registration process with the referring doctors Phone for an appointment Clearly mark the hospital reception area with directions to the Diagnostic reception Register at Diagnostic reception only Have 2 change rooms per exam room, in close proximity Have multiple single function exam rooms

8. Proposed Floor Plan

9. Reengineered Flowchart

10. Benefits Total time is reduced to 40 minutes Waiting time is reduced to 7 minutes The labour costs associated with the transportation of the patients has been reduced to zero. More patients can be examined Increased customer satisfaction Effective use of resources

11. Thank you! Any questions?