1. Drs. Hans Pruim Chief Business Partnerships and Information Services Small and Medium Enterprises Branch UNIDO UNIDO and TELEWORK

2. Importance of SMEs Driving force of industrial development SMEs – support up to 80% employment Employment > income > poverty alleviation Main target group for UNIDO Telework mainly with SMEs

3. SMEs information needs Information on markets and appropriate technologies Information on business opportunities, incl. trading, investment and subcontracting, telework opportunities

4. UNIDO information support Capacity building for national information networking Value added information services on markets, technologies and business opportunities C ost-effective Enterprise Internet Solutions, including TELEWORK

5. UNIDO approach Public-private sector cooperation Develop demand-driven services Sustainability through commercial services Link with TC support programmes (multi, bi) Synergize with national, regional and global SME support initiatives and networks

6. Implementation strategy Needs assessment and business plan Capacity building for one-stop-shop - OSS Extend to rural areas (tele/info centers) Support to global e-business infrastructure

7. Possible national services Information ( information brokering, business intelligence, technology sourcing/transfer) ICT Training (corporate training, SME support) Enterprise Internet Solutions (web consulting, e-commerce, intranet/ extranet, web/database hosting, telework facilitation)

8. UNIDO support for TELESOL OSS business plans to include telework E-readiness software includes telework Global UNIDO exchange platform (www. unido.org/exchange) – TELESOL partners Subcontracting exchange network (www.unido.org/spx) - telework partners Public Key Infrastructure (digital keys)

9. UNIDO - ICT support programmes for SMEs Needs assessments and gap analysis ICT-assessment studies Information support E-business partnerships ICT Producers and Services ICT Users

10. UNIDO - ICT support programmes for SMEs Needs assessments and gap analysis ICT-assessment studies Information support E-business partnerships ICT Producers and Services ICT Users Business Process Outsourcing Training for SME applications Security awareness and Registration Authorities Open Source Software National secure E- Procurement and E- trade portals Subcontracting for ICT products

11. UNIDO - ICT support programmes for SMEs Needs assessments and gap analysis ICT-assessment studies Information support E-business partnerships ICT Producers and Services ICT Users Business Process Outsourcing Training for SME applications Security awareness and Registration Authorities Open Source Software National secure E- Procurement and E- trade portals Subcontracting for ICT products TELEWORK

12. TELESOL/UNIDO projects Joint production of CD-ROM for e-business and teleworking Azerbaijan – information, consulting, business training system Proposal to provide e-security in CIS through WiseKey-Microsoft Platform Link with Telesol partners and UNIDO projects