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Presentation on theme: "Quality Function Deployment https://store.theartofservice.com/the-quality-function-deployment-toolkit.html."— Presentation transcript:

1 Quality Function Deployment https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

2 Design for Six Sigma DFSS as an approach to design 1 DFSS is largely a design activity requiring specialized tools including: quality function deployment (QFD), axiomatic design, TRIZ, Design for X, design of experiments (DOE), Taguchi methods, tolerance design, robustification and Response Surface Methodology for a single or multiple response optimization https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

3 Quality control Total quality control 1 Other acronyms include CQI (continuous quality improvement), SQC (statistical quality control), QFD (quality function deployment), QIDW (quality in daily work), TQC (total quality control), etc https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

4 Software quality - Introduction 1 More precisely, using the Quality Function Deployment approach, these measurable attributes are the "hows" that need to be enforced to enable the "whats" in the Software Quality definition above. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

5 Quality management - Quality improvement 1 QFD — quality function deployment, also known as the house of quality approach. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

6 Voice of the customer 1 They are generally conducted at the start of any new product, process, or service design initiative in order to better understand the customer's wants and needs, and as the key input for new product definition, Quality Function Deployment (QFD), and the setting of detailed design specifications. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

7 Quality assurance - Using contractors and/or consultants 1 Consultants and contractors will often employ Quality Management Systems (QMS), auditing and procedural documentation writing CMMI, Six Sigma, Measurement Systems Analysis (MSA), Quality Function Deployment (QFD), Failure Mode and Effects Analysis (FMEA), and Advance Product Quality Planning (APQP). https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

8 House of Quality 1 It is a part of the Quality Function Deployment (QFD) and it utilizes a planning matrix to relate what the customer wants to how a firm (that produces the products) is going to meet those wants https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

9 Quality function deployment 1 Quality function deployment https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

10 Quality function deployment 1 Quality function deployment (QFD) is a “method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process.”, as described by Dr https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

11 Quality function deployment - Notes 1 Learn how to use a Quality Function Deployment (QFD) https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

12 Analytic hierarchy process - Uses and applications 1 Other areas have included forecasting, total quality management, business process improvement|business process re-engineering, quality function deployment, and the balanced scorecard https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

13 Analytic hierarchy process - Education and scholarly research 1 Though using the analytic hierarchy process requires no specialized academic training, it is considered an important subject in many institutions of higher learning, including schools of engineering and business school|graduate schools of business. It is a particularly important subject in the Quality (business)|quality field, and is taught in many specialized courses including Six Sigma, Lean Six Sigma, and Quality function deployment|QFD. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

14 Systems Design Engineering - History 1 Popular tools that are often used in the systems engineering context were developed during these times, including Universal Systems Language|USL, Unified Modeling Language|UML, Quality function deployment|QFD, and IDEF0. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

15 Systems Design Engineering - Tools for graphic representations 1 A decision matrix, or Pugh method, is one way (Quality function deployment|QFD is another) to make this choice while considering all criteria that are important https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

16 Product development - NPD strategies 1 * Quality function deployment https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

17 Quality improvement - 'Quality management evolution' 1 A number of highly successful quality initiatives have been invented by the Japanese (see for example on this page: Genichi Taguchi, Quality function deployment|QFD, Toyota Production System https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

18 Quality improvement 1 # Quality function deployment|QFD — quality function deployment, also known as the house of quality approach. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

19 DFSS - DFSS as an approach to design 1 DFSS is largely a design activity requiring specialized tools including: quality function deployment (QFD), axiomatic design, TRIZ, Design for X, design of experiments (DOE), Taguchi methods, tolerance design, robustification and Response Surface Methodology for a single or multiple response optimization https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

20 SDI Tools - Triptych 1 *'QFD:' Captures the voice of the customer and translates it into engineering requirements using Quality Function Deployment methods. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

21 SDI Tools - Application of SDI Tools 1 Chollar, Quality Function Deployment at Lockheed Martin MS2, The 20th Symposium on QFD (ISBN 1-889477-20- 6)G https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

22 Service quality - Approaches to the improvement of service quality 1 Various techniques can be used to make changes such as: Quality function deployment (QFD); fail-safe|failsafing; moving the line of visibility and the line of accessibility; and blueprinting. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

23 Kansei Engineering - History of (Kansei) Affective Engineering 1 This method was called Quality Function Deployment (QFD) https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

24 Requirement prioritization - Other Prioritization Techniques 1 *Quality Function Deployment (QFD) https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

25 Marketing plan - Medium-sized and large organizations 1 #** Quality Function Deployment https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

26 Voice of customer 1 They are generally conducted at the start of any new product, process, or service design initiative in order to better understand the customer's wants and needs, and as the key input for new product definition, Quality Function Deployment (QFD), and the setting of detailed design specifications.[http://provalisresearch.com/sol utions/applications/voice-of-the-customer Application of Text Analytics tools to analyze Voice of the Customer data] https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

27 Test method - Importance of test methods 1 These connections or correlations may be based on published literature, engineering studies, or formal programs such as quality function deployment. Verification and validation|Validation of the suitability of the test method is often required. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

28 Gemba 1 Glenn Mazur introduced this term into Quality function deployment|Quality Function Deployment (QFD, a quality system for new products where manufacturing has not begun) to mean the customer's place of business or lifestyle (sociology)|lifestyle. The idea is that to be customer-driven, one must go to the customer's genba to understand his problems and opportunities, using all one's senses to gather and process data. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

29 Mobile business development - Situational method engineering 1 #Quality Function Deployment — Quality function deployment (QFD) is a structured methodology that incorporates mathematical tools used to identify and quantify customers' requirements and translates them into key critical parameters. For a complete description of the QFD method, see this page in Wikipedia. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

30 Yoji Akao 1 is a Japanese planning specialist recognized as the developer of Hoshin Kanri (a strategic planning methodology). With the late Shigeru Mizuno, he developed Quality Function Deployment (a group decision making technique). Akao and Mizuno also co- founded the Quality Function Deployment Institute:[http://www.qfdi.org/ QFD Institute. Home page of Quality Function Deployment Institute. The Official Source for QFD] a non- profit organization dedicated to dissemination and advancement of QFD. https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

31 Yoji Akao - Books 1 * Quality Function Deployment: Integrating Customer Requirements Into Product Design (1991) https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

32 Motorcycle design - Research and Concept Design 1 In OEM motorcycle design, the normal procedure of developing a new motorcycle involves the same steps in other professional design disciplines : identifying a target consumer, researching them to identify benchmarks and project targets, then proposing concept directions in a written form known as a Design Brief or Quality function deployment|QFD https://store.theartofservice.com/the-quality-function-deployment-toolkit.html

33 For More Information, Visit: https://store.theartofservice.co m/the-quality-function- deployment-toolkit.html https://store.theartofservice.co m/the-quality-function- deployment-toolkit.html The Art of Service https://store.theartofservice.com


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