1. – 04/29/13, © 2012 Internet2 CommIT Pilot: Project Update CommIT Product Team September 18, 2014 Tim Cameron, Project Manager, Internet2

2. CommIT Core Service Update Data Matching Address Validation Service Centralized Help Desk Support Operations Technical Support User Interface Modifications

3. Data Matching Algorithm Purpose: Minimize the number of duplicate accounts created during initial registration Create a match score: Unique Identifiers and personal information Match codes created and stored in the CPR Using SAS Dataflux Tools

4. Data Matching Algorithm, continued Matching Process: –CommIT ID Match –Near Match Process Threshold under analysis and review Near Match Scoring: –Base score for fuzzy match –Adding and subtracting additional points Points for various elements under analysis and review

5. Data Matching Algorithm, continued DRAFT Match ScoringPoints street match code+ 45 city match code+ 20 state+ 16 US zip 5+ 51 international zip+ 25 country+ 7 phone+ 97 email+ 100

6. Address Validation Service SAS Dataflux Services Real-time Validation Batch Update Capabilities

7. Address Validation Service Real-time Validation –Primary and Alternate Addresses –Validation against USPS Database –User Override Capability Being considered for the Pilot Pending estimate on UI development changes

8. Address Validation Service Storing Multiple Addresses –When user Override Flag is set to YES –CommIT will store user input values & cleansed address –Addresses transmitted for consumption will be limited to the user input values

9. CommIT Pilot Support User Support –Tier 1 Help Desk Participant Support –Tier 2 Help Desk –Operations Technical Support

10. User Support Centralized Tier 1 Help Desk –8am to 8pm Central Time –Assist with registration process –Assist with password resets –Assist with forgot user ID process –Merges and Deletions Policies and procedures under review

11. CommIT Participant Support Tier 2 Help Desk –Merges and Duplicates –Updates to CPR Operations Technical Support –24X7 Production & Technical Support –System Monitoring Services Including backups Requirements being determined –Log Maintenance

12. User Interface Modifications Updates to Terms of Use and Privacy Policy Minor editorial changes New messaging for “BACK” button usage Update messaging for Help Desk support processes Additional FAQ’s Address Validation Override Capability

13. Tim Cameron CommIT Project Manager tcameron@internet2.edu Contact Information