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Www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 1 Leveraging Psychology in Software Engineering John.

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Presentation on theme: "Www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 1 Leveraging Psychology in Software Engineering John."— Presentation transcript:

1 www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 1 Leveraging Psychology in Software Engineering John R. Fox @john_r_fox jfox@swatsolutions.com www.analogdevelopment.com ©Copyright John R. Fox, 2012 All Rights Reserved – Permission Required for Use

2 Leveraging Psychology in Software Engineering SEPTEMBER 2012 www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 “Technology Changes Rapidly, Human Nature Does Not” – Personality & The Fate of Organizations, Robert Hogan

3 Leveraging Psychology in Software Engineering Agenda Industry Data Personality Tendencies Software Challenges Key Psychological Factors Summary www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000

4 The Painful Data High Project Failure Rates About 1/3 Success Rate Stressed Projects May Lead To: Compressed QA Cycles Sloppy Coding Techniques Higher Defect Rates Partial Fulfillment of Requirements High Project Costs Naturally Follow Wasting Billions of Dollars Every Year (nist.gov) www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

5 Are There Others Answers? Technical Work = Technical Solutions? That’s How We’re Wired What About the Non-Technical Issues? As a Group We Don’t Like Going Here Should at Least be Explored www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

6 Personality Tendencies Generally Analytical It’s Why We’re in the Business Introverted As a Group Creative Prideful Identify Strongly With Our Solutions Highly Motivated Must Know Your Signature Strengths Hawthorne Effect www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

7 Personality Tendencies Possible Pitfalls Avoid Communication at Times Dive Too Deeply Too Quickly Use 3 & 1 Model Limited Conflict Resolution Skills Too Aggressive or Avoidant Build Social Capital Spend Time BEFORE the Crisis Use Active Constructive Responding Style Must Be Genuine – Use Signature Strengths www.authentichappiness.org www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

8 Personality Tendencies Possible Pitfalls Our Solutions Become Personal Wrong Part of Brain May Take Control Identify Your Feelings Try to Watch as a Distant Observer Ask Questions about the Solution May Continue Too Far Down Wrong Solution Path Become Victim of Sunk Costs View it as Eliminating One Solution Option www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

9 Software Industry Challenges Estimation Overconfidence Overconfidence Barrier Most Overconfident of All – Fred Brooks “Almost Certain” Anchoring Influences Tied to Overconfidence Want to Succeed Don’t Want to Appear Incompetent (Our Biggest Fear?) www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

10 Software Industry Challenges Planning Concerns Little or No Training Optimal Utilization of Staff Advance R&D Work It’s Not What We Like to Do We Want the Good Stuff Leads to Procrastination Or Short Cuts www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

11 Software Industry Challenges Plann ing Concerns (continued) Planning Fallacy Poor at Estimating Our Own Tasks Discount Past Negative Experiences Remember Only Where We’ve Succeeded! Best, Likely, Worst Case Review Perfection Paralysis Personality Side Effects Special Cases Death March www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

12 Key Psychological Factors Self-Discipline Major Factor in Personal Success Easy to Get Distracted Looking for Silver Bullets www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

13 Key Psychological Factors Procrastination Public Declaration of Plans is Best Pre-Commitment Practices Implementation Intentions Know-How vs. Discipline Personal Software Process 85% Fewer Defects Estimation Improved Dramatically www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

14 Key Psychological Factors Cognitive Dissonance Developers Make Two Classes of Errors Logic & Misinterpretation of Requirements Focus On Requirements An Effective Way to Approach Developers Code Reviews Leverages the Power of Cognitive Dissonance Must be Scheduled in Advance www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

15 Key Psychological Factors Creativity Hard to “Schedule” Requires Well-Defined Steps Preparation, Incubation, Illumination, Formulation Brainstorming Modifications Generate Ideas Before Meetings www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

16 Key Psychological Factors Problem Solving Suppressing Solutions Must Be “Qualified” Either / Or Solutions Analyticals Like These Dialectical Thinking www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

17 Key Psychological Factors Team Dynamics Team Selection We Like Ourselves Stages of Group Formation Effective Groups Take Time Group Think & Conformity Evaluation Apprehension Process Loss Competition www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

18 Summary Invest In Non-Technical Skills Life-Long Career Benefit Better Individual & Team Performance Know Your Signature Strengths Find Your Best Fit for Success Build Social Capital It’s a Constant Investment that Always Pays Understand Team Dynamics Software Teams are Becoming More Complex www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

19 www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Questions? www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 Digital Work in an Analog World

20 www.swatsolutions.com // 5100 Gamble Drive, Suite 503, St. Louis Park, MN 55416 // [952] 500 6000 20 Leveraging Psychology in Software Engineering John R. Fox @john_r_fox jfox@swatsolutions.com www.analogdevelopment.com ©Copyright John R. Fox, 2012 All Rights Reserved – Permission Required for Use

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