1. Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCs Preparation to the ISO TC 224 Draft Standards test in Africa. WBI/InWEnt/AfWA/NWSC WORKSHOP KAMPALA (UGANDA), JULY 24-27, 2007

2. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop2 Introduction to the workshop Claude Jamati World Bank Institute (WBI)

3. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop3 Why this approach ? Standards aim at : Facilitating the definition and the evaluation of water and sanitation (WSS) services, Facilitating dialogue between all stakeholders, namely operators, local authorities, consumers associations, regulatory bodies, Developing a common understanding STANDARDIZATION : GENERATOR OF PROGRESS

4. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop4 What we do not want :  Complicated words, even if the subject is technical and specialized  Theoretical speeches far from the actual situation on the ground in Africa  A workshop where experts and consultants provide their science without interaction

5. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop5 What we want :  An exchange with an objective of 50% of the time spent in debates  The involvement of all stakeholders (operators, local governments, consumers associations, regulators)  A pragmatic workshop ending with a clear shared road map

6. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop6 Objectives  Presentation of a methodology of implementation of standards, adapted to the African context  Discussion of this methodology and adaptation according to the conclusions of the working sessions  Definition of the most pertinent criteria in order to test these standards

7. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop7 Partners  WBI  InWEnt  WSP  ISO TC  AFWA  MDP  pSEau  AFNOR

8. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop8 Program of the WBI InWEnt workshop Tuesday, July 24, Morning 9:20 to 10:10 am  Presentation of Participants 30’  ISO process for Standards elaboration and General Context of the ISO TC 224 work by Laurence THOMAS (AFNOR / TC 224) 20’ Coffee Break

9. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop9 Program of the WBI InWEnt workshop Tuesday, July 24, Morning 10:30 to 13:00  Developing Countries contributions to the ISO TC 224 by Mounir ZOUGGARI (ONEP / TC 224) 20’  Standard Project 24510 (User expectations) by Robin SIMPSON (Consumers International / TC 224) 20’  Standard Project 24511 (Waste water) by Mustapha MAHI (ONEP / TC 224) 20’  Standard Project 24512 (Potable Water) by Robin SIMPSON (Consumers International / TC 224) 20’  DEBATE 60’

10. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop10 Program of the WBI InWEnt workshop Tuesday, July 24, Afternoon 3:00 to 4:50 pm  Proposition of a methodology for the test of the standards by Ingrid PICARD (Urbaconsulting) 20’  Rabat Workshop results by Denis DESILLE (Programme Solidarité Eau) 20’  Definition of the workshops participants tasks by Mounir ZOUGGARI ( ONEP / TC 224 ) 10’  DEBATE 60’ Coffee Break

11. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop11 Program of the WBI InWEnt workshop Tuesday, July 24, Afternoon 5:10 to 6:00 pm - LOCAL EXPERIENCES  AfWA by Sylvain USHER  MDP by Félix ADEGNIKA  NWSC by Silver MUGISHA  PERPAMSI by Werner BRENNER  WSP by Rosemary ROP 10’ each

12. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop12 Program of the WBI InWEnt workshop Wednesday, July 25 9:00am to 6:00pm Group Working Sessions according to the program to prepare by the consultant in coordination with TC experts (2 groups as defined on Tuesday evening)

13. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop13 Program of the WBI InWEnt workshop Thursday, July 26 9:00 am to 12:00  Plenary session : working groups report 30’  How to adapt the Proposed Test methodology regarding to the Working groups report by Ingrid PICARD (Urbaconsulting) 20’  DEBATE AND VALIDATION facilitated by Claude JAMATI and Mounir ZOUGGARI 20’ Coffee Break  DEBATE AND VALIDATION facilitated by Claude JAMATI and Mounir ZOUGGARI 110’

14. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop14 Program of the WBI InWEnt workshop Friday, July 27, Morning 9:00 to 01:00 pm  Workshop report by Ingrid PICARD (Urbaconsulting) The MOST IMPORTANT : Who is doing what from now on ? (Road map, Next steps, After workshop report)  DEBATE facilitated by Mounir ZOUGGARI, Robin SIMPSON and Claude JAMATI  CONCLUSION and EVALUATION

15. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop15 Thank you  Claude Jamati (WBI) :  claudejamati@worldbank.org