1. CalHEERS Project AB1296 Stakeholder Meeting November 20, 2013 1

2. CalHEERS Project Agenda CalHEERS Release Schedule Continuing Website Improvements Identity Proofing 1

3. CalHEERS Project CalHEERS Release Schedule ReleaseDescriptionTarget Implementation Date R 2.5SHOP functionality – support for Employer/Employee/Agent application November 24, 2013 R 2.6Remote Identity ProofingNovember 29, 2013 R 2.7Support for Financial Management processes December 9, 2013 R 3.0Additional Financial Management process and deployment of interface (eHIT) with SAWS Consortia January 1, 2014 R 4.0Medi-Cal Plan Selection; Reports April, 2014 R 5.0Inquiries and Complaints; Appeals; Enhanced Survey capability June, 2014 2

4. CalHEERS Project Continuing WebSite Improvements Improve navigation to orient and guide consumers into the application. Revise wording of the Apply for Benefits page to encourage consumers to apply for subsidies. Add clarifying language and tools (FAQs, fact sheets, worksheets) throughout the CalHEERS. Improve quality of Spanish site. Integrate and align online and paper tools to eliminate redundancies. 3

5. CalHEERS Project Background – Identity Proofing Federal policy requires that individuals applying for health coverage through Covered California provide assurance that they are in fact who they say they are. Covered California has developed an approach for modifications to existing procedures and system processes to integrate the federally- required Remote Identity Proofing service and processes as required. 4

6. CalHEERS Project Identity Proofing Implementation – Individual Market Application TypeCurrent Identity Proofing Procedures Ongoing Identify Proofing Procedures – beginning December 1, 2013 Paper ApplicationSignature under penalty of perjury Non-paper ApplicationElectronic signature under penalty of perjury (online applications) OR In-person proof of identity (in-person applications) OR Recorded attestation of consumer’s identity (phone applications) Federal Data Services Hub Remote Identity Proofing Process (providing answers to unique personal questions) OR In-person proof of identity OR Mail or electronic transmission of proof of identity 5

7. CalHEERS Project QUESTIONS? 6