1. Atos PPM Knowledge Services
Can you please all the people all the time?
Peter Chase,
Execview Commercial Director
Lindsay Cooper,
Head of PPM Knowledge Services

2. Background Atos and Siemens came together in 2011
Complex challenge to merge two companies with differing PM approaches whilst continuing to deliver to our customers
The approach
PM Practitioners established best practice from both organisations
Aligned to Prince2 and APM PMBoK
Ditched the spreadsheets and chose a tool
The timescale
Continuous improvement approach – continues today
Tools
Methodology
Training

3. Key stakeholders Customers Project Managers and their teams
Senior Management

4. ATOS PM skills, methods, tools and processes
PPM Professional Practice
1 – Starting up a Project
2 – Directing a Project
3 – Initiating a Project
4 – Controlling a Stage
5 – Managing Project Delivery
6 – Managing a Stage Boundary
7 – Closing a Project
Qualifications
Managing Successful Programmes (MSP)
Management of Risk (MoR)
PRINCE2
APM PMP / PMI PMP
APM Registered Project Professional
UK BMS based on Global Delivery Platform (GDP)
External Standards: APM, Prince2, PMI

5. Benefits – organisational view
Increased efficiency
Improved risk management
Improved staff capability
Improved staff morale
Reduction of crises
Genuine continuous improvement

6. Benefits – customer view
Increased efficiency – productive ‘Out of the Box’ approach
Increased collaboration
High level of control and resilience
Increased Trust
Common reporting with clarified ownership and visibility

7. Benefits – team view Reduction of effort
Clarified roles and responsibilities
Supportive PMO with a conscience
Supporting team behaviours and heightened emotional intelligence
Improved capabilities and career focus

8. 1 2 3 4 Lessons learned Recognise mistakes Observe what works
Document them 4
Share them

9. Lesson 1 – be business focussed
Listen to your business’s needs
Carefully cater for them in your method
Pick a tool which can faithfully model your method, not the other way around!
An off the shelf method/tool lets you concentrate on specific business and client needs
Tailor according to size, complexity and risk

10. Lesson 1 – be business focussed
Did you know……
Atos created the software that has been instrumental in scheduling the football fixtures for the 92 English Premier and Football League clubs for over 20 years
Atos manages the ticket software for Network Rail, processing 136 million transactions a year
Over 1000 stations in UK that use our customer information systems to deliver real time train service information to passengers
Atos supports the processing of over one million electronic prescriptions for NHS Scotland every week

11. Lesson 2 – hold it together
Once set, stick rigidly to your standards
Insist on adherence
Get high level sponsorship
If you have new needs, or need to change:
change the method and tool
don’t introduce exceptions
don’t let people opt out of the process

12. Lesson 2 – hold it together
Financial Services
Public Sector, Healthcare & Transport
Energy & Utilities
Manufacturing, Retail & Services
Telecom, Media & Technology

13. Lesson 3 – remember where the value is
Your PMs are the ones who are delivering
They really know what’s going on in your business
Get them involved
Help them:
deliver their projects
develop their careers
please their customers
Be careful not to ask too much of them

14. Lesson 3 – remember where the value is

15. Lesson 4 – kiss then go on a journey
Train people in just the basics, gain minimum compliance and deliver the essentials
Make sure they start living the methodology and tools straight after training
Build on basic understanding with more baby steps later
Focus later training on specific initiatives
Refine and continuously improve

16. Lesson 4 – kiss then go on a journey
Basic training – methods and tools
Expand and adapt

17. Lesson 5 – make open communication a positive
Encourage openness and clarity of reporting
Establish clear guidance for your RAG Status – consistency is key
Use a tool that aids PM day-to-day productivity
Then what’s reported is real…
…not just what they choose to say on a Friday afternoon
Managers quickly see how to help
Open communication becomes a positive
Listen
Talk
Understand

18. Lesson 5 – make open communication a positive
KPI
Finance
Delivery & Technology
Legal & Compliance
Human Resources
Customer Relationship
Suppliers & Partners
Quality
Risk
PPM Director

19. Lesson 6 – foster local skills and accountability
Federate knowledge and support
Hold a weekly online clinic
Nurture champions and create expert groups
Use PMO to connect with PMs
Produce lots of guides
Share
Identify
Capture

20. Lesson 6 – foster local skills and accountability

21. Lesson 7 – don’t re-invent the wheel
Use best practices: encourage membership of APM and access to specific interest groups
Use best tech: buy an integrated tool that eliminates report production effort and professionalises your community

22. Lesson 7 – don’t re-invent the wheel

23. So: can you please all the people all the time?...
Customers
Project Managers and their teams
Senior Management

24. Thank you
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