1. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Consultant's Corner Successful GroupWise ® 7 Consolidations Gregg A. Hinchman Consultant Hinchman Consulting gregg@hinchmanconsulting.com

2. © Novell Inc. All rights reserved 2 Introduction: Presentation Outline Introduction – Speakers – Presentation Business Planning – Definitions and Tools – Business Analysis – Design Implementation – GroupWise ® Audit – Move GroupWise System – Move Users Summary

3. © Novell Inc. All rights reserved 3 Introduction Speakers Gregg A. Hinchman Self-Unemployed Consultant, www.HinchmanConsulting.com 11+ years of GroupWise ® Experience 5 years of Clustering experience Author: > “Success with Clustering GroupWise 7” www.TayKratzer.com Co-Author: > “Success with GroupWise Document Management” GroupWise ® Coolsolutions Articles > Consultants Corner GroupWise Advisor Magazine Articles

4. © Novell Inc. All rights reserved 4 Introduction: Presentation Business Topic – We will discuss Best Practices for Redesigning and Consolidating GroupWise ® 7. Format – Discussion will be led with supporting examples given. Questions – Please hold until 'Question Breaks' Knowledge: – Advanced GroupWise 7 Related Sessions: – Clustering GroupWise 7 on OES Linux – The Art of Business Continuance

5. © Novell Inc. All rights reserved 5 Planning: Definitions and Tools Definitions – Consolidation -to reduce/collapse/merge together – Move -to pick up and place in a different location – Upgrade -to increase to a new version – Migrate -to change while moving – Cluster -a bunch of servers gathered round a Storage Area Network (SAN) Tools – Novell ® Server Consolidation and Migration Utility – GroupWise ® Check – Support.Novell.Com – Cool Solutions – USB Drive/Planes/Trains/Automobiles – Remote Desktop/VPN/GOTOMYPC.com

6. © Novell Inc. All rights reserved 6 Planning: Business Analysis Reasons to Consolidate? – Old Style Design -Domain, PO, Gateway per remote site – Faster WAN Links – Virtualize Servers – Decrease Administrative Staff – Centralization of Services to Data centers – Clustering – Business Continuance > Disaster Recovery – Save $$$

7. © Novell Inc. All rights reserved 7 Planning: Design Consider the Network Infrastructure How are end users going to connect? – WebAccess/Caching/Online Number of Users? Number of Post Offices? Number of Gateways? Document the Design Clustering -Use a GroupWise ® Cluster Design Matrix

8. © Novell Inc. All rights reserved 8 Planning: Design Proper Sizing of the Post Office Messaging Utilization Mailbox Access Mode On-line GroupWise ® Client Users Catching GroupWise Client Users WebAccess POP3/IMAP/Palm Heavy Usage Medium Usage Light Usage 700 - 1,000 1,000 - 1,500 1,500 - 2,500 2,000 - 3,000 2,000 - 5,000 5,000 + N/A

9. Questions and Answers

10. Examples for Your Viewing Pleasure. A Hub/Spoke Design

11. © Novell Inc. All rights reserved 11 Planning:Design The School (500 Users) Elementary School 1 Middle School 2Middle School 1High School Elementary School 2 Elementary School 3 Elementary School 4 A School Current Network Design Administration Building T1

12. © Novell Inc. All rights reserved 12 Planning:Design The School (500 Users) A School Current GroupWise ® Design Elementary School1 EleWeb 1 Eles 1 PO Elementary School2 EleWeb 2 Eles 2 PO Elementary School3 EleWeb 3 Eles 3 PO Elementary School4 EleWeb 4 Eles 4 PO Admin Primary Domain Middle School1 EleWeb 1 Mids 1 PO Middle School2 EleWeb 1 Mids 2 PO High School HighWeb Highs PO GWIA/DOM GWIA 1 AdWeb Admin PO

13. © Novell Inc. All rights reserved 13 Planning:Design The School (500 Users) Current Design – 9 Domains, 8 Post Offices, 9 Gateways Goals for the School – Centralize to a Data Center – Reduce Size of GroupWise ® System – Reduce Cost and Administration

14. Examples for Your Viewing Pleasure. A Dual Hub Design

15. © Novell Inc. All rights reserved 15 Planning:Design The Company (4000 Users) A Corporation Current Network Design East Data Center West Data Center Remote Site 1 Remote Site 2 Remote Site 3 Remote Site 4 T1 6MB 768Kbps 512Kbps T1 Remote Site 5 Remote Site 6 Remote Site 7 Remote Site 8 T1 Phone Company

16. © Novell Inc. All rights reserved 16 Planning:Design The Company (4000 Users) DCWest 1 DCWest PO Remote 1 RM PO1 Remote 2 RM PO2 Remote 3 RM PO3 A Corporation Current GroupWise ® Design Remote 4 RM PO4 PMDOM (Primary Domain) GWIA WEST GWIA- West WebA West Web- West DCEast DCEast PO Remote 5 RM PO5 Remote62 RM PO6 Remote 7 RM PO7 Remote 8 RM PO8 GWIA EAST GWIA- East WebA East Web- East

17. © Novell Inc. All rights reserved 17 Planning:Design The Company (4000 Users) Current Design – 15 Domains, 10 Post Offices, 4 Gateways Goals for the Company – Centralize Administration – High Availability/Fault Tolerant – Decrease Desktop Support with WebAccess – Business Continuance (Disaster Recovery) with Business Continuity Cluster

18. Examples for Your Viewing Pleasure. A Metro Area Network Design

19. © Novell Inc. All rights reserved 19 Planning:Design The Hospital (14,000 Users) A Hospital Current Network Design Site 6Site 1 Site 2Site 3 Site 4Site 5 Site 7 Site 8Site 9 Site 10 Site 11Site 12Site 13Site 14 Site 15 Site 16 Site 17 Site 18 Site 19Site 20Site 21

20. © Novell Inc. All rights reserved 20 Planning:Design The Hospital (14,000 Users) A Hospital Current GroupWise ® Design HOLDOM HoldPO Site 1 Site1PO Site 2 Site2PO Site 3 Site3PO Site 4 Site 4PO (Primary Domain) AsyGateway Async WebAccess WebAc 55A Site 6 Site6PO Site 7 Site7PO Site 8 Site8PO Site 9 Site9PO Site 10 Site10PO GWIA GWIA1 Site 5 Site5PO Site 12Site 13 Site13PO Site 14 Site14PO Site 15 Site15PO Site 16 Site16PO Site 11 Site11PO Site12 PO Site 17Site 18 Site18PO Site 19 Site19PO Site 20 Site20PO Site 21 Site21POSite17PO GroupWise to Dial-Up Link Modem

21. © Novell Inc. All rights reserved 21 Planning:Design The Hospital (14,000 Users) Current Design – 26 Domains, 22 Post Offices, 3 Gateways Goals for the Hospital – Centralize to a Data Center and Cluster – Centralize Administration – Business Continuance (Disaster Recovery) with Business Continuity Cluster – Decrease Desktop Support with WebAccess

22. Questions and Answers

23. © Novell Inc. All rights reserved 23 Implementation GroupWise ® Audit Current Design – Hub, Mesh, Mixed Topology – Sizing -Users and 'On-Disk data' – Post Offices per Domain – Special Purpose Post Offices -DMS, Resources, etc. – Gateway Usage -POP, IMAP, EMAIL, etc. – Gateways per Domain – Pending Operations – User Move Status per domain, post office Link Configuration – TCP/IP – NOT UNC – NOT MAPPED

24. © Novell Inc. All rights reserved 24 Implementation GroupWise ® Audit MTA – 2nd Priority Threads – Bind Exclusively -IP Link Configuration and DNS – Ports -Standard vs. non-Standard – Verbose Logging Please – eDirectory ™ User Sync – /Home-Volume:\directory – /TCPINBOUND-600+ – /TCPTRUNKWIDTH-4 – Hard configure Ports/IP Addresses???

25. © Novell Inc. All rights reserved 25 Implementation GroupWise ® Audit POA – Bind Exclusively -IP Link Configuration and DNS – Ports -Standard vs. non-Standard – Verbose Logging Please – /Home-Volume:\directory – Scheduled Events -Contents with “attclip” -Orphaned Attachments -Bye Bye – Scheduled Events -Structure/Index and Fix – Hard configure Ports/IP Addresses???

26. Questions and Answers

27. © Novell Inc. All rights reserved 27 Implementation: Move GroupWise ® Moving GroupWise ® from Server to Server – Connect to Domain being moved -OR- Post Office Domain – Change the UNC's -Post Office, Domain, Library Storage (if needed) – Change the SDD – Change the POA/MTA IP Address, ports (if needed) – Change the POA/MTA Log file path – Unload the Agents – Verify 'clean unlocked' status on DB's (wpdomain and wphost) – Move the GroupWise component (Domain, Post Office) – Create new.MTA and.POA configuration files – Upgrade to new GroupWise version (optional) – Load the Agents on the new box – Verify in ConsoleOne ® – Verify on the Agent Screen - F10 Configuration Status, Redirection Links

28. Questions and Answers

29. © Novell Inc. All rights reserved 29 Implementation, Move Users To Move Users -Preparation – Turn Off Virus Scanners – Unload GWAVA (/vsnoadm) – Contents Check with /attclip Support Option – Turn off Schedule Maintenance – Turn off QuickFinder – Verify/Clear no previous User Move Status – Verify/Clear no pending operations – Verify Link Configuration between Source, Destination and Primary domain are 'Direct, TCP/IP' – Set POA Agent Settings > Message Handler Threads =10 to 20 > TCP Handler Threads =10 to 20 > Max Thread Usage for Priming and Moves =80/90

30. © Novell Inc. All rights reserved 30 Implementation, Move Users To Move Users -Moving – Connect to Destination Domain – Select Source Post Office – Select User to move – Right Click -Move User – View Tools| GroupWise ® Utilities| User Move Status – Set POA Logging to Diagnostic – View Source/Destination POA for Status and Item count To Move Resources -Moving – Reassign all Resources to 'temp' user in old post office – Move Resources – Reassign Resources to a 'ResourceMgr' user in the new post office

31. © Novell Inc. All rights reserved 31 Implementation, Move Users F6 -Restart – Monitor the Source/Destination/Primary Domain MTA's Problems Seen – Frequent Contacts – Password reset – Shared Folders – Visibility – Document Management

32. Questions and Answers

33. Examples for Your Viewing Pleasure. New Consolidated GroupWise ® Designs

34. © Novell Inc. All rights reserved 34 Implementation, Final Product New Design – 6 Domains, 4 Post Offices, 3 Gateways Schools Elementary PO Admin Admin PO PMDOM (Primary Domain) WADOM 2 WA2 GWIADOM GWIA 1 A School New GroupWise ® Design WADOM 1 WA1 MiddlePO HIGHPO

35. © Novell Inc. All rights reserved 35 Implementation, Final Product New Design – 11 Domains, 10 Post Offices, 6 Gateways A Corporation New GroupWise ® Design PMDOM (Primary Domain) WADOM 1 WA2 WADOM 2 WA2 GWIA-west GWIA West DCWest DCWest PO RMPO1 RMPO2 RMPO3 Remote 4 RMPO4 Remote 8 RMPO8 WADOM3 WA2 WADOM4 WA4 GWIA East GWIA-East DCEast DCWest PO RMPO5 RMPO6 RMPO7

36. © Novell Inc. All rights reserved 36 Implementation, Final Product New Design – 16 Domains, 22 Post Offices, 11 Gateways A Hospital New GroupWise ® Design Primary (Primary Domain) PODOM3 WA3WA4 WA2 PODOM2 Site8PO Site9PO Site10PO Site11PO Site12PO Site13PO Site14PO PODOM1 Site1PO Site2PO Site3PO Site4PO Site5PO Site6PO Site7PO HOLDOM HOLD PO WA1 WADOM1 Site15PO Site16PO Site17PO Site18PO Site19PO Site20PO Site21PO WADOM2WADOM3WADOM4 WA5 WADOM5WADOM6WADOM7WADOM8 GWIA1 IADOM1IADOM2IADOM3 WA7WA8WA6 GWIA3 GWIA2

37. © Novell Inc. All rights reserved 37 Summary Review the Business Needs and Requirements Seek Knowledge Novell ® Support Site, Cool Solutions, Books, Classes Find Help Consultants to fast-track Evaluate the Costs involved Plan the GroupWise ® Redesign Process Document a new GroupWise Design Verify the Health of GroupWise Move Domains and Post Offices Move Users Enjoy easier management and uptime

39. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. Novell, Inc., makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.