1. Wireless1 The classic problem, Page cannot be displayed. First thing to find out, if the user is connect to the internet.One way to resolve this is checking the two computer icon on the task bar. Red X means disconnect. First thing you need to do is to reconnect. 1

2. Wireless2 Client manager Check if the antenna is plugged in, if possible check lights. Next check if connect to Access Point. This is done with client manager (USB and Pcmcia Card only). Once there is no active AP’s you need to find one.

3. Wireless3 Client manager Under the action menu, select add/edit profile. Select edit then next,

4. Wireless4 Client manager Next, then scan. Select a network name to lock in on Ap. At times is may be best not to select a network, that is, leave the Network name empty. Once the Network name is blank you can simply disable the radio under file menu and enable it again.

5. Wireless5 Client manager The antenna will try to connect to any available AP. Ok the page then next next to finish. At this point next thing to check is IP.

6. Wireless6 Ipconfig for win98 you can type winipcfg in the run which is Gui program and check Ip on each interface mainly Network cards. In windows 2000 go to dos or a command prompt, and type ipconfig or ipconfig /all. Our valid IP is 69.50.7x.xxx

7. Wireless7 Ping / Nslookup Things to note Ip address, gateway and DNS assigned. Verified the ip and gate way can be pinged, if problem still remains last thing to check is dns. For win98 you can try ping a website to see if it resolved the name to ip and windows 2000 type nslookup website. If the is no resolved search for accellerator program or firewall. Also virus can cause your connection to flood making web browsing impossible.

8. Wireless8 XP Wireless You have move into a new wireless zone and you network icon pops up with the ‘wireless networks available. First thing you should do is click on that icon, it should open a window like this one.

9. Wireless9 XP network Next will be to check the ‘allow me to connect …’ box. Now press the connect button.

10. Wireless10 XP Wireless Let say you had a connection and it needs to be modified. The quickest way is to connect your network is to double click on the taskbar on the network icon

11. Wireless11 XP network connection Click on Properties

12. Wireless12 XP network connection Select the wireless Network tab.

13. Wireless13 XP network connection From the first or top window click refresh then select the an available network, then click configure.

14. Wireless14 XP network connection In this window all is needed to do is press ok. By this time the network should be in the second windows as an preferred network, it is possible to move up or down in the selection list.

15. Wireless15 XP network connection This is a view of how you can get an ip address renewed Just click on the repair an wait.

16. Wireless16 Ethernet Client Manager For customers with Etherants, you will 1 Need to be on the same network. 2 Have the etherant client manager. 3 The customer’s antenna must be connect to our network.

17. Wireless17 Ethernet Client Manager This window will popup once the manager is run. If not press scan. Select the customers etherant. Password if need is act2k.

18. Wireless18 Ethernet Client Manager Select the utilities tab. Here check SNR’s on both sides. SNR should be more than 15 or green, not red. To fix SNR problem antenna needs to be realign.

19. Wireless19 Link test Open the client manager, go to advance select link test. Pay close attention to SNR on both local and remote, this value should not be less than 15 db or red. Signal should not be less than –73.

20. Wireless20 BCU First thing you need to do in the Bcu is to find which one the customer should be on. One way is to ask the customer which AP they are connected to. ACT-Bcu controls the western half of the network (normally except new Friars and Five Islands) or

21. Wireless21 BCU Select users –Mac address level, right click in windows select search, find mac. The bcu that show s2p1 next to the mac is the bcu it is connect to. Take note of the TSQ.

22. Wireless22 BCU Under BW management pickTraffic shaping. Here is were you select the TSQ to monitor customer speed. Watch his out bound, if it is always max or 100%, he may have a virus. Sometimes he may be using Kazar or a sharing program.

23. Wireless23 SMC Utility Click on the SMC2532W-B 2.4ghz Wlan utility, may be on taskbar (next to clock)

24. Wireless24 SMC Utility Click on site Survey, select an SSID double click on it.

25. Wireless25 SMC Utility You should get the link information.

26. Wireless26 SMC Utility Last thing is check for ip under the configuration tab.

27. Wireless27 Etherants First stage in trouble shooting a customer is to let them explain the problem. Try to determine exactly what you are dealing with, whether they have a firewall or router, direct connection etc. Limited or no connectivity Network icon appear in the icon tray with an exclamation mark and says limited or no connectivity. Network indicates connected with ip address 169.x.x.x Internet explorer says the page cannot be displayed. Ip address conflict

28. Wireless28 Etherants cont 1) Check Rodopi to ensure that customer account is active and the password is correct 1b) If account is not active verify the reason. 1c) If account is on manual hold during regular office hours contact the sales department to verify if instructions were given for that status. 1d) If the account states on hold-late. please advise the customer to contact our accounts department and remind them of our business hours.

29. Wireless29 Etherants cont 2) verify that customer's antenna is connected to the network and that the signal is beyond marginal with use of client manager. Do not ask customer to unplug antenna from injector and call you back. If you think antenna need a reset do it yourself with customer on line. Use client manager under commands reset EC. 2b) if customer's antenna does not appear verify that customer antenna is connected and powered up.

30. Wireless30 Etherants cont 3)Repair connection. Quick method, click on the two computers on the bottom right corner. Click on support tab then repair button.

31. Wireless31 Etherant and router/firewall First thing is to establish whether or not they are seeing their firewall/router Open a dos prompt to determine the gateway IP address and DHCP server address which are usually the same. Ref page 6 3) Ping the gateway IP Address. 3b) If no reply, ask customer to reboot (firewall) immediately 3c) If the gateway does reply, customer needs to connect directly to the firewall using the http:// ip address of gateway management connection and go directly to the status menu.http:// ip

32. Wireless32 Etherant and router/firewall cont key items to note what is the wan ip address or if it is not connected. if the wan port is disconnect, 1) go throught the release and repair options if still can not connect restart antenna. Do not ask customer to unplug antenna from injector and call you back. If you think antenna need a reset do it yourself with customer on line. Use client manager under commands reset EC

33. Wireless33 Incorrect ip address Ip conflict reported. You must first find where the conflict is, to do this open the event viewer under administrative tools. Open the system and check any red circle marked event. The system usually records the ip and mac address of the offending computer or device. Try to locate that device and make sure this ip is not static. If it is receiving a 192.168.xxx.xxx address you need to know the gateway and DHCP server address (ref page 6). Have customer ping the gateway then do a arp –a this will give the mac address of the offend device, which you can then lookup in Rodopi.