1. AGTA Meeting Partners in Quality Performance April 4, 2006

2. Groundnet.com Partners in Quality Performance The world’s total transportation provider in a world economy Keeping pace with the evolution of airlines, airports, hotel chains, corporate travel and convention planning in a world economy

3. The Next Step in Standardizing Quality Airport Ground Transportation A partnership –Groundnet.com –Airport personnel –Drivers –Customer service staff –Innovations –Entrepreneurial experience

4. Customer Service Representatives at the Airport Passenger Assistance Information Assistance May I Help You?

5. Mandatory Credit Card Acceptance Promote credit card acceptance in advertising Credit card acceptance is mandatory Your good credit card is accepted or your trip is free Require credit card visualization on all vehicles

6. Customer Feedback

7. Secret Shopper Program

9. No Games Pricing Fares: An official fare book is available from your driver upon request. Failure to provide your destination charge from the price book as indicated will result in your transportation being free. –Dallas Central Business District Hotels - $16 –Fort Worth Central Business District Hotels - $15 –Dallas Market Center Hotels - $16 –North Dallas Galleria Hotels - $17 You are riding in Yellow Checker Shuttle van 999. Your driver’s name is Bob Jones. You will receive a Yellow Checker Shuttle receipt with the driver’s name, van number and phone number or your trip is free!

10. Meet and Greet for Major Group Arrivals

11. Marketing the Whole Package

12. Promote the city’s CVB

16. Promoting groups bring MILLIONS of dollars to your marketplace

18. Heli Expo 2006 Web Portal

19. DECA Web Portal

20. Cross Marketing

21. Serving the ADA Community Charging ADA Passenger at the Individual Shared Ride Shuttle Price