1. The Global Edge Aces Manufacturing January 7, 2011 Japan

2. Japan: A land rich in culture Japan – Diverse population, with vast differences from our own How are women viewed? Assertive behavior Teamwork or individuals? Communication styles Nonverbal communication Preferred ways of communication

3. The role of women Women highly educated – Still responsible for home, children Women seen as capable – Have additional responsibilities Show respect for these busy females as they navigate home and children with work

4. Assertive behavior Relationships in Japan take patience Above all, respect is valued and encouraged Many people (if not most) treat everyone with extreme respect – They do not insist on outcomes – They do not expect cooperation With time and respect, groups may work together

5. Teamwork or individuals? Respect is valued, and individualism is not – Japanese taught to work as teams early – Do not seek to stand out from the crowd These ideals may frustrate Americans We can work together – Japanese may facilitate teams – Value group work

6. Communication styles Japanese do not believe in small talk Comfortable with silence – May use silence to unnerve Americans – Do not feel it necessary to fill up empty spaces with chatter We are uncomfortable with dead space in conversations Keep words to a minimum

7. Nonverbal communication Japanese more comfortable with non spoken communication Americans need to be careful with mannerisms Maximize quiet and respectful styles Do not fill talks with useless words

8. Preferred ways of communication Do not look Japanese in the eye; it is considered rude Avoid complex grammar Check for understanding frequently Do not use slang! Written communication preferred Respect is always critical

9. References Bryce, T. (2006) Individualism vs. teamwork. http://it.toolbox.com/blogs/irm-blog/individualism-vs- teamwork-9841. Last accessed January 7, 2011. Lacy, N. (2004) Doing business in Japan. http://www.rikkinyman.com/training/japanese_culture /communication.htm. Last accessed January 7, 2011. Niikura, R. (1999) The psychological process underlying Japanese assertive behavior: comparison of Japanese with Americans, Malaysians and Filipinos. International Journal of Intercultural Relations. Volume 23, Issue 1, 1 February 1999, Pages 47-76