1. (c) Marius Janson1 Colruyt Core Beliefs Catholicism Right to Privacy Social Action by church State Responsibility Right private property Right of workers

2. (c) Marius Janson2 Colruyt Cont’d Living Wage Job Security Worker Responsibility

3. (c) Marius Janson3 Colruyt Socialism/Marxism Learn to question ideas Learn to argue rationality Reject rationality as sole determinant Accept Emotionality Question different models

4. (c) Marius Janson4 Colruyt Post Modernism Marxism and Catholicism are two Grand Narratives which individuals use to explain the world and direct action Modernism “in any science which legitimizes itself by referring to some grand narrative such as the rational subject”

5. (c) Marius Janson5 Colruyt Cont’d A work or view becomes postmodern if it was first modern Post modernism is XXX and recurrent

6. (c) Marius Janson6 Colruyt Post modernism does not hold in inevitable progress arising from human action Rationally argued positions do not constitute the totality of knowledge Lyotarch holds that discussion and conflict lead to new inventions Dissension is kept alive by equal access for all to information

7. (c) Marius Janson7 Colruyt Cont’d Message interpretation is contextual and fluid and culturally dependent Need information from multiple sources Flemish and French cultures

8. (c) Marius Janson8 Colruyt Communication “It is urgent that we learn to communicate. Check whether words mean the same for all parties; they seldom do. …achieve understanding of the position of the other…” Business Model: +10 -10 1

9. (c) Marius Janson9 Colruyt Role of IT Organize operations around the computer What we cannot do with the computer we won’t do at all IT has commercial consequences: Some products cannot be sold.

10. (c) Marius Janson10 Colruyt ISID …how do I stay informed? I turn on my monitor and scan memos which upper management have received and sent. I scan one hundred memos and that gives me good insight in to the issues. Then I make my rounds….

11. (c) Marius Janson11 Colruyt ISID …to understand society one needs many models - economic, social, capitalistic, Marxist, etc. They embody a collective intelligence which is activated by open communication among individuals. It occurs in meetings, on the telephone and by using ISID. Communication is key to company success….

12. (c) Marius Janson12 Colruyt ISD a) User describes how IS improves the job performance b) Calculate IS contribution to company c) Calculate IS development cost d) Calculate how much he is willing to pay for IS development

13. (c) Marius Janson13 Colruyt Cont’d e) Calculate maintenance cost The request goes to steering committee and then to IS department

14. (c) Marius Janson14 Colruyt First the IS department planned IS development and selected projects Second the users selected the systems Led to an enormous increase in IS development

15. (c) Marius Janson15 Colruyt Outsourcing “Because of the huge outlays the role of the IS department and outsourcing have been debated vigorously. In the end we concluded that outsourcing inevitably leads to a loss of control.”

16. (c) Marius Janson16 Colruyt Work Roles “…shows me a competition’s flyer, stating a lower price, then I give an immediate price reduction.” Clerks also exercise power over job choice - customer checkout reshelving

17. (c) Marius Janson17 Colruyt Cont’d Decision Making Independent decisions group decisions Consensus/Dissensus

18. (c) Marius Janson18 Colruyt Emotions “Someone says, “I feel discouraged you backed me into the corner.” That person speaks about his emotions. When others understand these emotions that creates an environment for human interaction. Rationality and emotionality should be open for discussion.

19. (c) Marius Janson19 Colruyt Corporate Norms Incorrect Flemish/French translation. Led to unpleasant exchange of ire between translator and employee. Colruyt intervened and set limits to exchange. Criticizing is fine but no invectives.

20. (c) Marius Janson20 Colruyt Development and Training 1) Questioning during meetings about situation, decisions, and rationality of assertions create high levels of stress and safeguards are needed to keep stress within acceptable limits.

21. (c) Marius Janson21 Colruyt 2) Training involves self-empowerment self-expression assertiveness communicative competence

22. (c) Marius Janson22 Colruyt Organizational Structure 1) Hierarchical but flat 2) Functional groups that form around a specific problem and then disband 3) Management does not emphasize the hierarchy 4) Power is not assigned from the top but instead acquired by individuals

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25. (c) Marius Janson25 Figure 1: Approximate Colruyt Organization Chart President and Board of Directors Director Personnel Director Food Distribution Director Warehousing Director Technical Services District Manager Store Manager Section Manager Shop-Floor Employees Director Sales

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