2. Presentation Outline What is the Information Economy Impact on Business Impact on Society The Asean Challenge Information Economy

3. The New Economy The definition, attributes, characteristics and key forces driving a New (Knowledge) Economy has been given wide coverage. Some of the attributes are as follows: - Multimedia & Information Systems play a vital role - E Commerce is a key driving force - Businesses are moving from market place to market space - Production changes - output driven to input driven - Mass production to address issues of scarcity to production with negligible marginal cost e.g. software production- from scarcity to abundance - Change seems to be the only constant K-Economy Overview

4. Impact on Business - E-Business/E Commerce What is the impact of an economy driven by knowledge/mm on businesses today? Forces that are governing economy based on knowledge have led to the emergence of new business models, widely classified as ELECTRONIC BUSINESS MODELS Business Strategy Business Process Human Capital Technical Strategy Entrepreneur COMBINED Superior Business Models - i.e. business that is able to offer goods and services at: - faster speed - lower cost - anywhere, anytime ` Superior Business Models - i.e. business that is able to offer goods and services at: - faster speed - lower cost - anywhere, anytime ` eBusiness IS & EC are Integral constituent of E Business

5. Impact on Business - E-Commerce Systems -driven Architectures: Superior Business Models - i.e. business that is able to offer goods and services at: - faster speed - lower cost - anywhere, anytime - customer centricity Superior Business Models - i.e. business that is able to offer goods and services at: - faster speed - lower cost - anywhere, anytime - customer centricity Well integrated business architecture (IT Solutions) that is based on front + backend integration e.g. -SCM Systems -ERP Systems -CRM Applications - Database systems Well integrated business architecture (IT Solutions) that is based on front + backend integration e.g. -SCM Systems -ERP Systems -CRM Applications - Database systems Achieved Via Trends that impact E-Business Architecture Enhancing Customer Care Objectives New Competitive Conditions

6. Trends that impact new business Architecture Enhancing Customer Care Objectives SEAMLESS BUYING EXPERINCE TOP PORTALS AMAZON.COM EBAY.COM DELL COMPUTERS New Competitive Conditions MARKET PLACE TO SPACE OUTSIDE IN APPROACH INTENTIONS CAPTURED FIRST MOVER VIRTUALIZATION AS AN ALTERNATIVE IS&EC Driven Architectures Impact on Business - E-Business

7. Shall we look at what’s happening to us? Impact on Society -Its about Speed What is the impact of the economy to society in general? E-Society

8. ATMsMEPSGREAT SYSTEMDOWN LUNCHBREAK PC Banking I-BankingP-Banking TO TO Banking Changing Consumption Patterns

9. Online Shopping Online Communication Electronic Commerce Traditional Shopping Lelong.com Mega Mall TO Changing Consumption Patterns

10. Video Clip v The Future Store

11. Discussion Question The previous slides and video seemingly suggest that IS, MM and eB are playing more prevalent roles in modern day living. Significant investments have been devoted towards IT and multimedia expenditure in many nations (1) Can the future store concept be applied to the Malaysian context? (2) Identify some of the challenges that you would anticipate in implementing this concept in Klang Valley (3) How would you overcome these challenges?