1. Creating a ‘success culture’ Presented by David Leyshon Managing Director, CBSbutler

2. CBSbutler A snapshot….. Privately owned, MBO 2003 Turnover c. £50m Global reach – UK, Germany, Qatar 80 + staff Multi-award winner – ‘Best Engineering Recruiter’

3. Compelling E.V.P. Great workplace Earnings potential ‘Piece of the action’ Valued / reputation Personal development / growth Vision & Opportunity ATTRACTING RETAINING DEVELOPING

4. Look & Feel of a Winner! GREAT LEADERSHIP ‘ showing the best way forward’ POSITIVE CULTURE ‘ fostering teamwork / enabling performance’ CUSTOMER CONNECTION ‘ creating customer loyalty & referrals ’ CONTINUOUS IMPROVEMENT ‘never becoming complacent ’ WINNING PACE ‘ outpacing our competitors ’

5. Culture

6. HOW you reward determines WHAT you get!

7. Behaviour (Values) Model Coaching & developing self / others Teamwork Drive for results Customer focus Problem solving & decision making Planning & organisation Managing & influencing change

8. Reward Split

9. Making it Happen Objectives set Behaviour actions Reviews / feedback Recognition / incentives Appraisal Bonus award Quarter Cycle

10. Good Boss Model Value your people Manage your people Manage self Manage the task 2-way comms Emotional control Outgoing personality Lower Scores1 2 3 4 5 6 7 8 9 10Higher Scores Punishing ** Rewarding Work-only focused **** Balance focused Guarded * * * Open Blind to self * *** Self aware Over controlling * * * Empowering Self orientated * * Team orientated Problem avoiding * *** Problem tackling Disorganised ** ** ** Organised Weak communicator * * * Strong communicator Non listener * **** Listener Downbeat ** * Upbeat Unpredictable *** *** Predictable Unassertive * *** Assertive Self contained * *** * Personable

11. Benefits Tactical control Facilitate change / improvements Alleviate negative traits Robust performance management STAFF SATISFACTION

12. Summing up Positive Behaviours ‘Holistic’ reward