1. LSC 3013 Professional Communications THE WORLD OF WORK PRESENTATION Sheikha Mohammed H00202810

2. Introduction I will preview some information about the RAK Free Trade Zone Authority :  The employee  The company  The job  HCT graduates  Overall evaluation

3. The employee's information Name: Aamna Work: Government Services Executive - RAK Free Trade Zone Authority. Qualification:  Bachelor in General Linguistics.  Minor in Business Translation.

4. The employee's information skills :  Communication  Problem solving  Malty tasking  Dealing with difficult clients  Team work  Decision making experience:  10 months information desk  1 year visa section  Research assistant 3 years in university pay work  Tkatof in Sacker hospital write some documents help other in organizing files.

5. The job’s description & duties Descriptions :  answering inquiries about UAE Residency.  Receiving visa applications from registered clients.  Raising unusual cases to supervisors in order to come up with workable solutions.  Involving in additional tasks at the department if needed for achieving work necessities. Duties :  reporter

6. Evaluation of the job What she enjoys about the job? Why?  Dealing with clients and costumers from different nationalities, personalities and backgrounds.  Explaining rules and regulations of Residency in the UAE.  Solving problems clients might face regarding their visas and residencies. what you would like to change? Why?  Queue System.  Timing.  Changing the rules without notice. Aamna’s evaluation for a job? Very good

7. locationhistory type Company's information

9. History It was established in May 2000 by an Emiri Decree from Ras Al Khaimah's ruler His Highness Sheikh Saqar bin mohammed Al Qassimi with His Highness Sheikh Faisal bin Saqr Al Qassimi as its Chairman.

10. Company's information The Philosophy :  The RAK FTZ vision is to reach global brand recognition as an investment agency.  Its mission “to attract and maximize the growth of value-added, know-how based, technologically advanced, innovative businesses in Ras Al Khaimah and to help UAE companies internationalize via a global office network.” (Philosophy statement, (n.d))

11. Description of the company ‘s customers/ clients  100% tax exemption  100% foreign ownership  Transparent laws and regulation  State-of-the art communication facilities (Description of the company’s Customers/ clients statement,(n.d))

12. THE COMPANY ORGANIZATION CHART Head of departments Directors Deputy Managers General manager Supervisors Coordinators officers Executives Assistants

13. THE COMPANY’S REPUTATION  shows continuous commitment by promoting, supporting, organizing and participation  RAK FTZ plays a major role in Ras Al Khaimah which it operates exceed economic contribution and they are committed to presenting its corporate social responsibility objectives.

14. JOBS FOR HCT GRADUATES KNOWLEDGE, SKILLS & QUALIFICATIONS REQUIRED Personality skills:  Patient  Communication  Assertiveness  Confident  Academic back ground  Language (English)  Other languages (Indian French Arabic)  Time management  Ability to malty task  Computer skills

15. Overall evaluation What I like about a job? what I don’t like about a job? My Evaluation of the Company. My Evaluation of the job.

16. 1- How about the salary? Increase the salary. 2- Do you have a special holidays? Yes, the officinal holidays. 3- Do you have a trip? Conferences for the work (marketing for the company) enjoy Dubai's famous places global village. My questions

17. References Description of the company’s Customers/ clients statement (n.d), Vice President's Club, retrieved from https://abcdubai.olasoft.com/uploaded/67/inst/4037601/553627/RAK%20Free%20Trade%20Zone.pdf https://abcdubai.olasoft.com/uploaded/67/inst/4037601/553627/RAK%20Free%20Trade%20Zone.pdf Philosophy statement (n.d), Vision, Mission & Values, retrieved from http://www.rakftz.com/en/article/about-us/vision-and-mission.html The Company’s Reputation (n.d), The Company’s Reputation, retrieved from http://www.rakftz.com/en/section/corporate-social-responsibility