1. Presentation by Magdeline Engleton Senior Library Officer Molalatau, Botswana

2. Brief Introduction

3. Sewela’s Story

4. Meet the Needs of the Community

5. Buddy Job Seeking Skills Session

6. ICT to be a Core Service

7. Computer Training

8. Community Engagement

9. Partnerships-Primary School

10. What can be done? Regular User Needs Assessment All National Libraries should have Strategic Frameworks Engage local government officials in conversation about importance of libraries in the community Computer & Internet Service to be a core service Invest in nurturing and developing library staff and emerging leaders Create a platform for innovation

11. Conclusion Let us change our mentality as librarians of being service-oriented to being user oriented. As individuals us all contribute to develop the lives of our communities regardless of your position. Ask yourself, are you pulling libraries down or you are pushing it forward, then act according for the benefit of your nation.