1. Review 2 Chapters 4, 5, 6

2. What is the Internet? Global network, a network of networks

3. Who owns the Internet? No one.

4. Who initiated the Internet? United States Defense Department

5. What are the Personal Uses of the Internet? E-mail Surfing Chatting Discussion Search for information Playing games Downloading

6. What are the Business Uses of The Internet? E-commerce For marketing, sales and customer relationship management applications, applications in engineering and human resources. Enterprise communication and collaboration Forming new business partnerships Providing customer and vendor support

7. What are the ways to connect the Internet? Old plain phone service Integrated Services Digital Network (ISDN) DSL Cable Satellite Cellular phones

8. What is an Intranet? An internal organizational Internet that is guarded against outside users. It is private It is restricted Organizational employees are the users

9. What is an Extranet? A private intranet that is extended to authorized outside users. Employees, customers and business partners are the users. It is private. It is restricted.

10. What is telecommunications? The electronic movement of information from one location to another.

11. What are the telecommunications components? Computers Terminals or any input/output devices Telecommunications network software Telecommunications processors Telecommunications channels/media

12. What is WAN? A network that covers a large geographic distance.

13. What is LAN? A network that serves a building or several buildings.

14. What is MAN? A network that covers a large city.

15. What is a Modem? Serves as a telecommunications interface for personal computers an convert transmission from digital to analog and back.

16. What is a Terminal? Input/output device that uses telecommunications networks to transmit or receive data.

17. What are the telecommunications media? Twisted wire, Coaxial cable, Fiber optics, Microwave, Satellite, Other wireless transmission (cellular phones and pagers).

18. Chapters 5 & 6

19. What are the major business functions? 1.Marketing/Sales 2.Manufacturing 3.Human Resource 4.Accounting 5.Finance

20. What is a Marketing Information system? Marketing Information Systems are computerized systems which support major marketing activities such as promotion, advertising, selling existing products in existing markets, development of new products/services.

21. What is interactive marketing? An example of marketing information system. Plan, monitor, and support the ability of a business to attract and keep customers who will use the Internet and other networks to become interactive partners in creating, purchasing, and improving products and service.

22. What is targeted marketing? Important tool in developing advertising and promotion strategies.

23. What are the targeted marketing components? Content Community Context Demographic Online behavior

24. What is manufacturing information system? Manufacturing Information Systems are computerized systems that support major manufacturing activities such as producing the product or service, the planning, development and maintenance of production facilities, the establishment of production goals, storage and availability of production materials and the scheduling of equipment facilities, materials, and labor required.

25. What is CIM? Computer-Integrated Manufacturing (CIM)- it is the automated version of the manufacturing process.

26. What is CAM? Computer-Aided Manufacturing (CAM)- Automates the production process.

27. What is CAD? Computer-Aided Design (CAD)- Automates product and process design using computers and sophisticated graphics software.

28. What is a human resource information system? –Human resource information systems are computerized systems that support major human resource activities such as i dentifying potential employees, creating programs to develop employee’s talents and skills, recruitment, selection, & hiring, job placement, and training.

29. What is an accounting information system? The accounting information systems are computerized systems which support maintaining and managing the firm’s financial records such as receipts, payroll.

30. What are the accounting information systems? payroll, accounts receivable, accounts payable, general ledger.

31. What is payroll? Payroll systems receive and maintain data from employee time cards and other work records.

32. What is accounts payable? Accounts payable systems keep track of data concerning purchases from and payments to suppliers.

33. What is accounts receivable? Accounts receivable systems keep records of amounts owed by customers from data generated by customer purchases and payments.

34. What is general ledger? General ledger systems consolidate data from accounts receivable, accounts payable, payroll, and other accounting information systems.

35. What is a finance information system? The finance information systems are computerized systems which support managing the firm’s financial assets such as cash, stocks, bonds and other investments

36. What is a cross-functional enterprise system? Enterprise systems allow companies to integrate information across operations on a company-wide basis rather than storing information in separate places.

37. What are the cross-functional enterprise systems? Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM).

38. What is a Customer Relationship Management? CRM automates and integrates all of the business processes surrounding the firm's interaction with its customers in sales, marketing and service.

39. What is Enterprise Resource Planning? It is a cross-functional enterprise system which integrates and automates many internal business processes and information systems within the accounting, finance, human resources, marketing, manufacturing functions of a company.

40. What is SCM? SCM is a cross-functional enterprise system that supports and manages the links between some of company‘s key business processes and those of its suppliers, customers, and business partners. The objective of SCM is to get the right product to the right place at the least cost and also to keep inventory as low as possible.

41. What is Electronic Data Interchange (EDI)? EDI is the electronic exchange of business transaction documents over the Internet and other networks.