1. DHL – The single-source solution Contacts and User Guide – State of Florida

2. Key Contacts Tanya Block – Inside Account Representative Phone: 866-277-2592 e-mail: tanya.block@dhl.comtanya.block@dhl.com Ryan Harrison – District Sales Manager Phone: 954-461-4627 e-mail: ryan.harrison@dhl.comryan.harrison@dhl.com Harley Ebert –Region Sales Director-Florida Phone: 305-360-7432 e-mail: harley.ebert@dhl.com

3. District 1 - MIA Anna Dern – 305-431-3801 Anna.Dern@dhl.com District 2 - ORL Jerry Gallina – 321-947-7349 Jerry.Gallina@dhl.com District 3 - FLL Lon Smolensky – 954-937-7800 Lon.Smolensky@dhl.com District 4 - JAX Ryan Harrison – 954-461-4627 Ryan.Harrison@dhl.com District 5 - TPA Greg Sack – 727-578-5722 Greg.Sack@dhl.com Panhandle Harley Ebert – 305-360-7432 Additional Contacts Urgent shipments requiring immediate attention should be reported to one of these contacts.

6. Next Day 10:30 AM - guaranteed overnight by 10:30 Next Day 12:00 PM - guaranteed overnight by 12:00 Next Day 3:00 PM - guaranteed overnight by 3:00 Second Day - guaranteed delivery on the second day by 5:00 PM Ground Service - State of Florida in one day, by 5:00 PM DHL Global Mail - robust suite of mail services—from pickup and sorting to postage and delivery. International Service –International Document Service (IDOC): International transportation of non- dutiable shipments –Worldwide Priority Express (WPX): Door to Door delivery of international dutiable shipments –Import Express (IMP): International inbound and third country shipments DHL Service Offerings

8. PCard Billing Registration Go to http://www.dhl-usa.com/http://www.dhl-usa.com/ Click on the “ship” tab at the top left of the page. If you have not already registered for online services, do so by selecting “click here to register” in the center of the screen. After you have registered for on line services, select register for on line payments Submit Account Details Note: The account number entered must represent the physical location you are shipping from. Accept Terms and Conditions Submit Billing Profile. Important! Please ensure that the billing address provided is the exact address where your Pcard bills to. You will receive an error message if the address varies.