1. Columbia University

2. Data source LibQUAL Service Quality Survey –Administered on a three-year cycle since 2003 –Adequacy Gap Scores from the 22 core questions –Adequacy Gap Score = Perceived Score – Minimum Score

3. Cornell Liaison Institute

4. Overall Core 22 Item Score - Faculty

5. Affect of Service Dimension Score - Faculty

6. Information Control Dimension Score - Faculty

7. Library as Place Dimension Score - Faculty

8. Making electronic resources accessible from my home or office

9. A library website enabling me to locate information on my own

10. The printed library materials I need for my work

11. The electronic information resources I need

12. Modern equipment that let’s me easily access needed information

13. Easy-to-use access tools that allow me to find things on my own

14. Making information easily accessible for independent use

15. Print and/or electronic journal collections I require for my work

16. Open-ended question sentiment analysis PositiveNegativeNeutralMixed 1. Affect of Service2510 013 2. Information Control1244 919 3. Library as Space 522 2 7 4. General14 1 4 9 5. About the Survey 1 7 4 1 Total51781834

17. “The specialist support is excellent.“ Assistant Professor, History

18. Quality of Resources: Excellent; Quality of Librarians: Outstanding; Quality of Facilities: Excellent. Professor, Sciences

19. The librarians (from Butler, TC, Science and Engineering, Digital Humanities Center, and RBML) who've helped me with teaching and research projects have been consistently smart, responsive, and fantastic. I can't say enough about what great partners they are. Lecturer, Humanities

20. I'm extremely grateful to Butler for being at the forefront of the digital humanities, and for enabling me to do my research and writing from everywhere in the world. Professor, Humanities

21. Columbia libraries are a gold mine to me and I greatly appreciate the materials I can get access to and the assistance I get as and when needed. Adjunct Faculty, International and Public Affairs

22. The things I am most worried about are: de- accession of print publications, moving books offsite, and repurposing library space for either study spaces and digital projects. Everybody, myself included, likes digital resources, but to me a library is a place that houses BOOKS. Keep Butler this way! Professor, Humanities

23. Potential areas of impact Independence and sufficiency Interface Discovery Self sufficiency Independence