1. USA’s mission : To develop and provide services and programs intended to assist members in building strong businesses in North America's competitive environment.

2.  The USA RSM program partners with local Part Distributors to deliver badly needed business and technical training to servicers on a local & regional level.  Not all service companies will attend conventions like the SRC, NASC, MSA, PSOC. ◦ Time & financial commitment. ◦ Failure to see the need vs. benefit.

3.  Small time commitment one day.  Low cost investment typically < $100.  High value return on investment.  Access to technical training.  Access to management training.  Easy to get to 1-4 hour drive time.  Curiosity – guilt factor.  Free first year USA membership.  Copy of SRC presentations.  Attendance certificate.

4.  6-9 pm Evening Round Table (night before event)  6-9 pm the night before the event  Open discussion on current events and issues  8-12 am USA Business Management  Creating policy and procedure manual  Calculating your cost of doing business  Increasing first call completes  Understanding financial statements  GLEEPS technician soft skills  Benefits of Flat Rate  12 – 1 pm Box lunch provided  PD provided pizza or premade sandwiches  12 – 5 pm OEM technical training  OEM trainer provides hands on product tear down  RSM Resource guide  85 page take home resource guide

5.  For the PD ◦ Marketing opportunity, brand exposure ◦ Opportunity to expand customer base ◦ Diversifies PD offerings, adds uniqueness ◦ Differentiates PD from it’s competitors ◦ Customer added value proposition ◦ Investment in customer sustainability, wellbeing ◦ Demonstrates PDs interest in it’s customers ◦ Provides a customer touch outside of typical sales call ◦ Relationship / loyalty building opportunity

6.  RSM fee paid to USA $5500.00 ◦ Covers facilitator and all associated expenses ◦ RSM printed resource guide 85 pages ◦ One year USA membership for all attendees ◦ Internet marketing on USA web site ◦ IRS listing of all service companies in host and surrounding states  Marketing costs ◦ Flyer production and printing ◦ Direct Mail costs  Box Lunch ◦ Pizza and pop or sandwiches and coffee  Facility costs ◦ PD office or hotel meeting room  OEM trainer costs if any ◦ Some OEM have begun to charge a nominal amount for trainers

7. Q&A Thank you Dean Landers dlanders@landersappliance.com phone - 410-682-3232dlanders@landersappliance.com Paul MacDonald paul.m.macdonald@gmail.com phone - 800-683-2558paul.m.macdonald@gmail.com