1. AARP Tax-Aide Volunteer Recruitment System Phase 2 AARP Tax Aide District Coordinators Meeting November 2010

2. 2 Today’s Agenda AARP Volunteer Recruitment System Review Last Season Results Prospect and Volunteer Survey Results AARP Volunteer Recruitment System Phase 2 Overview What’s New /What’s Not Phase 2 System Training – Volunteer Portal Introduction to the AARP Tax-Aide Volunteer Portal Reviewing and Status Updating of Prospective Volunteers Adding Prospective Volunteers Overview of Ordering System for AARP Tax-Aide Materials AARP Tax Aide 2

3. 3 Last Season Results Over 7,000 Prospects processed through the system 50% increase!!! Prospects initiated through the on-line application (23%) exhibited some important differences from the predominant profile and demographics of current Volunteers –tend to be younger –more ethnically diverse –more likely to be still working –more available on weekends/nights –have less volunteer experience –use non-AARP sources to learn about the program Prospects initiated through local sources (77%) mirror the current volunteer demographics and schedule preferences AARP Tax Aide 3

4. Prospect Survey Summary 91% rated the online application as Very Easy or Somewhat Easy Over 80% plan to participate again Overall experience (application, training, working as a counselor) was excellent Wanted to have higher tax preparation readiness after training was completed Potential untapped resource 51% who were not offered an assignment would have worked as an administrative or fundraising volunteer 57% who were not assigned were willing to reapply in the coming season Lack of timely contact (within 7 days of application) made it less likely for that prospect to become a volunteer 4 AARP Tax Aide

5. Volunteer Survey Summary 76% of Volunteers found the new system “Very Easy” or “Somewhat Easy” to use 82% thought that the information they received from the web application was useful Nearly 70% had more than 5 prospects come through the system, many Volunteers Leaders had > 20 prospects Many volunteers are unaware of system reports, but showed interest in utilizing them and needing more reporting visibility 5

6. 6 AARP Tax Aide In 5 years, we will be wondering what we ever did without this system!!

7. 7 AARP Tax Aide What’s New with Volunteer Recruitment The AARP Tax-Aide Volunteer Recruitment System will be the FIRST AARP Tax-Aide system to utilize “Volunteer Portal” functionality –Existing Recruitment System Volunteer users should be able to use their current sign on and password to gain access to the Portal Improved registration success rate through reduction of browser compatibility issues, registration identification and database synchronization Additions to “Prospect Status/Routing” page to enable visibility to ALL prospect records by Volunteer Leaders for ALL prospect status Ability to register new prospects locally through “same” application form Expand access to additional titles through Portal access

8. What's Not! Application questions and requirements Applicant Information Routing and Review Automatic Email notifications to prospects upon application and status updating Automatic Email notifications to Volunteer Leaders upon application receipt and to DCs upon assignment Status updating of Applicant Review Activity Workflow Management and Monitoring VMIS Reports and one step new volunteer assignment 8 AARP Tax Aide

9. AARP Tax-Aide Volunteer Portal In response to previous browser issues and increasing demands to provide more information and more access to more volunteers, AARP has developed a single access “Volunteer Portal” –The AARP Tax-Aide Volunteer Recruitment System will be the FIRST AARP Tax-Aide system to utilize “Portal” functionality Existing Recruitment System Volunteer users should be able to use their current sign on and password to gain access to the Portal –The Portal will eventually be utilized by all Volunteer organizations at AARP 9 AARP Tax Aide

10. AARP Tax-Aide Volunteer Portal 10 Log on to https://volunteers.aarp.org

11. If you’re a New User and need to register your Profile, click on the “Register Here” link on the Portal homepage. 11

12. Complete the Volunteer Portal Registration Form –You will need to know your Volunteer ID Number –Your password must be a minimum of 6 characters and contain at least 1 number 12

13. 13 Next, you’ll be taken to the “Profile Created” screen confirming your new registration has been accepted. To login to the Portal click “Proceed to Login”

14. If you’re already registered in the Portal, click on “Login to Portal” link to enter the Portal. 14

15. 15 Enter your Login information and click “Login” to enter the Portal.

16. 16 At any point during your session within the Portal, you will be able to update your profile. Just click on “Update Profile” make your changes and click “Update”. You will get the pop-up box shown below confirming your change were successful.

17. 17 You have all of the expanded functionalities the Volunteer Portal has to offer to you listed on the “My Preferences.” menu. What you see is based on your title or required functionality as listed in VMIS.

18. 18 Under “Recruitment”: You have three Recruitment System options - Add Prospective Volunteer - Review Prospective Volunteer - Activity Summary

19. All the six different prospective volunteer statuses can be selected for viewing: -All -In Progress -Approved -Rejected -On Hold -Pending Approval from DC -Also note there is a a print “button” that can be clicked to print the page. All In Progress Approved Rejected On Hold Pending Approval from DC 19

20. To review a prospective volunteer’s application simply click on their name. Colleen Mooney 20

21. All of the prospective volunteer information from their application is displayed. Colleen Mooney 21

22. To status a prospective Volunteer, click on “Yes” radio button. Click on the appropriate status radio button and click on “Submit” This prospective volunteer data will still be seen on your “home” page. 22

23. New this year is the “Add Prospective Volunteer” option There are only nine required entries which are marked with an asterisk. 23

24. Recruitment Management Recommendations To maximize the use of Volunteer Prospects to serve the increasing service needs in your area –Respond to prospect applications as quickly as possible –Consider utilizing prospects available on nights and weekends to expand services and reach new populations –Offer prospects that cannot perform as counselors other administrative or fundraising positions 24 AARP Tax Aide

25. Volunteer Portal Order Form System available through the Volunteer Portal without individual access or registration required Easy to navigate web-based material ordering forms Suggested and notification of minimum and maximum ordering levels per material type Flexible address delivery and delivery instructions Ability to order materials for an individual volunteer or for multiple volunteers (such as for delivery to individual sites or Local Coordinators) Email order confirmation back to the volunteer Real-time electronic (email) material order delivery to Fulfillment Notification of estimated order delivery dates No VMIS records or system administration needed 25 AARP Tax Aide

26. Select ‘Orders’ from the My Preferences toolbar:  Click on Tax-Aide Order Form 26

27. Order form is pre-populated with -your name -contact information Allows you to enter additional shipping and contact information so materials can be shipped to multiple sites using a single request 27

28. A Variety of Materials are Available 28

29. A Variety of Materials are Available 29

30. Review Your Order and Click on the Appropriate Button 30

31. Confirmation Message and Time For Delivery 31

32. Confirmation E-Mail 32

33. 33 AARP Tax Aide Hopefully, like TWO, you are beginning to see the benefits of these new enhancements and wonder what more can be done to – improve communication – reduce your workload Thank You for All You Do!!