1. 7.01 Discuss food & beverage services.

2. Segments of food & beverage service industry - Concessions Mobile ______ or units that sell food and beverages _______ that sell food and beverages to attendees in seating areas - Also called _______ because they “watch fans like a hawk” for opportunities to make sale

3. Segments of food & beverage service industry – Counter Service Similar to ______-service restaurants or food courts

4. Segments of food & beverage service industry – Full-Service Sit-down, public eating places with services provided by a ______- staff ______ are rooms with a view of event with seating and food & beverage services provided by full-service wait-staff

5. Segments of food & beverage service industry – Specialty Services Includes combination of ______ and ________ of the food & beverage industry Example: Cinema Grill in Atlanta, Georgia combines dinner and a movie

6. History of food & beverage services 1. Harry M. Stevens-H.M. Stevens Concessions Company a.Considered the “_______ of ballpark concessions” b.Sold first program at a baseball game in Columbus, Ohio in 1887 c.Began by selling _________ to crowds at racetracks, ballparks and arenas d.Initialized the ________ of hotdogs, soft drinks at sporting events e.Became one of the _______ largest concessionaires in the U.S

7. History of food & beverage services, cont.. 2. Cretors & Company a. Founded in 1885 b. _________ the process of popping corn in oil in 1893 c. Introduced first popcorn popping ________ at World’s Columbian Exposition in Chicago, Illinois d. Influenced the creation of machines for use in theaters

8. History of food & beverage services, cont.. 3. National Association of Concessionaires - NAC a. Founded in 1944 as association for recreation and leisure-time food & beverage service industry b. Provides ________ and ________ who seek to increase standards of excellence in the food & beverage services industry with information

9. History of food & beverage services, cont.. c. Included are ________ and _________ from the following facilities: i. Movie theaters ii. Stadiums & arenas iii. Zoos & aquariums iv. Colleges & universities v. Foodservice contractors vi. Parks & recreation departments vii. Amusement parks & family entertainment centers viii. Ice skating rinks ix. Roller skating rinks x. Racetracks xi. Bowling centers xii. Outdoor facilities xiii. Convention centers

10. Contracting food & beverage services Contracting is an agreement between a _______ and an _______ company that provides food & beverages services

11. Contracting food & beverage services - Advantages Less _______ consuming Responsibility of training and staffing food & beverage employees is assumed by the ________ Financial ________ for waste, spoilage, or other losses is transferred to the contractor Responsibility of day-to-day operations is assumed by __________

12. Contracting food & beverage services - Disdvantages ______ gives up managerial control with staffing, inventory and merchandising Less ______ due to contractor fees

13. Self-operating food & beverage services Involves owning or operating ones own food & beverage ________ Also referred to as in-_______ operations

14. Self-operating food & beverages services - Advantages _______ control decision-making process Profits increased by cutting out middle- _____

15. Self-operating food & beverage services - Disadvantages _______ assumes all financial liability for waste spoilage or other losses Owner responsible for _______ and staffing Owner must have in-depth knowledge of complete _________

16. Costs of operating food & beverage services 1. ________ costs are associated with initial venture of owning a business For example: equipment, signage, utilities 2. Cost of goods sold include all costs associated with ___________ products or purchasing goods for resale For example: food, wrappers, condiments, paper products, and containers

17. Costs of operating food & beverage services, cont.. 3. _________ expenses include costs associated with day-to-day operations of a business Fixed operating ________ do not vary over a specified period of time For example: insurance, rent or leases Variable cost _____ on a monthly basis For example: supplies, utilities, advertising, and security

18. Factors affecting revenues from food & beverage services and sales 1. Attendance 2. ______________ 3. Weather 4. Team standing (winning or losing season) 5. Expenses For example: start-up cost, cost of goods sold, and operating expenses 6. Per capita spending Average money ______ by each spectator