2. Basics of Communication

3. Subramanian S Definition of Communication Communication is defined as giving, receiving or exchanging information, opinions or ideas by writing, speech or visual means, so that the material communicated is completely understood by everyone concerned.

4. Basics of Communication Subramanian S

5. Basics of Communication Subramanian S Communication Process Sender conceives the message Encode the message Select the appropriate channel Receiver decodes the message Interprets the message Feedback from the receiver

6. Basics of Communication Subramanian S Methods of Communication Internal Communication External Communication

7. Basics of Communication Subramanian S Internal Communication ORAL – Telephone – Intercom – Meeting/Conference – Presentation – Face-to-Face Discussion – Messages WRITTEN – Memo – Report – Graphs/Charts – E-Mail/Fax – Notice – Form/questionnaire – Newsletter – Minutes

8. Basics of Communication Subramanian S External Communication ORAL – Meeting – Conference/Seminar – Conversation – Telephone – Presentation WRITTEN – Brochure – Invitation – Press Release – Advertisement – Report – E-Mail/Fax – Letter

9. Basics of Communication Subramanian S Factors involved in choosing the Means of Communication Cost Confidentiality Safety and Security Influence Urgency Distance Resources Written Record Recipient

10. Basics of Communication Subramanian S Channels of Communication Downward Communication – Memos, notices, newsletters, manuals Upward Communication – Memos, reports, meetings, informal discussion Horizontal Communication – Committee meetings, seminars, conferences Diagonal Communication – Depends on cooperation, goodwill and respect

11. Basics of Communication Subramanian S Barriers to communication Non-verbal signals Language Listening Pre-judgment Relationships Emotional Responses System

12. Basics of Communication Subramanian S Tips for successful Communication Read Listen Intelligently Think and plan Use appropriate language Be open-minded Select appropriate media Timing Obtain feedback Aim high