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1 Capability Maturity Model https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

2 Capability Maturity Model Integration 1 Capability Maturity Model Integration https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

3 Capability Maturity Model Integration 1 Capability Maturity Model Integration (CMMI) is a process improvement training and appraisal program and service administered and marketed by Carnegie Mellon University and required by many DOD and U.S https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

4 Capability Maturity Model Integration Overview 1 CMMI currently addresses three areas of interest: https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

5 Capability Maturity Model Integration Overview 1 Product and service development — CMMI for Development (CMMI-DEV), https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

6 Capability Maturity Model Integration Overview 1 Product and service acquisition — CMMI for Acquisition (CMMI-ACQ). https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

7 Capability Maturity Model Integration Overview 1 CMMI was developed by a group of experts from industry, government, and the Software Engineering Institute (SEI) at Carnegie Mellon University https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

8 Capability Maturity Model Integration Overview 1 CMMI originated in software engineering but has been highly generalized over the years to embrace other areas of interest, such as the development of hardware products, the delivery of all kinds of services, and the acquisition of products and services. The word "software" does not appear in definitions of CMMI. This generalization of improvement concepts makes CMMI extremely abstract. It is not as specific to software engineering as its predecessor, the Software CMM (CMM, see below). https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

9 Capability Maturity Model Integration History 1 CMMI was developed by the CMMI project, which aimed to improve the usability of maturity models by integrating many different models into one framework. The project consisted of members of industry, government and the Carnegie Mellon Software Engineering Institute (SEI). The main sponsors included the Office of the Secretary of Defense (OSD) and the National Defense Industrial Association. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

10 Capability Maturity Model Integration History 1 CMMI is the successor of the capability maturity model (CMM) or Software CMM. The CMM was developed from 1987 until 1997. In 2002, CMMI Version 1.1 was released, Version 1.2 followed in August 2006, and CMMI Version 1.3 in November 2010. Some of the major changes in CMMI V1.3 are the support of Agile Software Development, improvements to high maturity practices and alignment of the representation (staged and continuous). https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

11 Capability Maturity Model Integration History 1 According to the Software Engineering Institute (SEI, 2008), CMMI helps "integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes." https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

12 Capability Maturity Model Integration CMMI representation 1 CMMI exists in two representations: continuous and staged https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

13 Capability Maturity Model Integration CMMI model framework 1 Depending on the CMMI areas of interest (acquisition, services, development) used, the process areas it contains will vary. Process areas are the areas that will be covered by the organization's processes. The table below lists the collection of sixteen CMMI core process areas that are present for all CMMI areas of interest in CMMI Version 1.3. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

14 Capability Maturity Model Integration CMMI model framework 1 AbbreviationNameArea Maturity Level https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

15 Capability Maturity Model Integration CMMI model framework 1 CARCausal Analysis and ResolutionSupport5 https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

16 Capability Maturity Model Integration CMMI model framework 1 CMConfiguration Management Support2 https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

17 Capability Maturity Model Integration CMMI model framework 1 DARDecision Analysis and ResolutionSupport3 https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

18 Capability Maturity Model Integration CMMI model framework 1 MAMeasurement and Analysis Support2 https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

19 Capability Maturity Model Integration CMMI model framework 1 OPFOrganizational Process Focus Process Management3 https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

20 Capability Maturity Model Integration CMMI model framework 1 PPQAProcess and Product Quality AssuranceSupport2 https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

21 Capability Maturity Model Integration CMMI model framework 1 QPMQuantitative Project ManagementProject Management4 https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

22 Capability Maturity Model Integration CMMI model framework 1 REQMRequirements ManagementProject Management2 https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

23 Capability Maturity Model Integration Maturity levels in CMMI for development 1 There are five maturity levels. Maturity level ratings are awarded for levels 2 through 5. The process areas below and their maturity levels are listed for the CMMI for Development model: https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

24 Capability Maturity Model Integration Maturity levels in CMMI for development 1 CM - Configuration Management https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

25 Capability Maturity Model Integration Maturity levels in CMMI for development 1 PPQA - Process and Product Quality Assurance https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

26 Capability Maturity Model Integration Maturity levels in CMMI for development 1 DAR - Decision Analysis and Resolution https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

27 Capability Maturity Model Integration Maturity levels in CMMI for development 1 OPF - Organizational Process Focus https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

28 Capability Maturity Model Integration Maturity levels in CMMI for development 1 PI - Product Integration https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

29 Capability Maturity Model Integration Maturity levels in CMMI for development 1 TS - Technical Solution https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

30 Capability Maturity Model Integration Maturity levels in CMMI for development 1 QPM - Quantitative Project Management https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

31 Capability Maturity Model Integration Maturity levels in CMMI for development 1 CAR - Causal Analysis and Resolution https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

32 Capability Maturity Model Integration Maturity levels in CMMI for services 1 IRP - Incident Resolution and Prevention https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

33 Capability Maturity Model Integration Maturity levels in CMMI for services 1 QWM - Quantitative Work Management https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

34 Capability Maturity Model Integration Maturity levels in CMMI for acquisition 1 ARD - Acquisition Requirements Development https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

35 Capability Maturity Model Integration Maturity levels in CMMI for acquisition 1 SSAD - Solicitation and Supplier Agreement Development https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

36 Capability Maturity Model Integration Maturity levels in CMMI for acquisition 1 ATM - Acquisition Technical Management https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

37 Capability Maturity Model Integration Maturity levels in CMMI for acquisition 1 AVER - Acquisition Verification https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

38 Capability Maturity Model Integration CMMI models 1 CMMI best practices are published in documents called models, each of which addresses a different area of interest. The current release, CMMI Version 1.3, provides models for three areas of interest: development, acquisition, and services. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

39 Capability Maturity Model Integration CMMI models 1 CMMI for Development (CMMI-DEV), v1.3 was released in November 2010. It addresses product and service development processes. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

40 Capability Maturity Model Integration CMMI models 1 CMMI for Acquisition (CMMI-ACQ), v1.3 was released in November 2010. It addresses supply chain management, acquisition, and outsourcing processes in government and industry. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

41 Capability Maturity Model Integration CMMI models 1 CMMI for Services (CMMI-SVC), v1.3 was released in November 2010. It addresses guidance for delivering services within an organization and to external customers. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

42 Capability Maturity Model Integration Appraisal 1 An organization cannot be certified in CMMI; instead, an organization is appraised. Depending on the type of appraisal, the organization can be awarded a maturity level rating (1-5) or a capability level achievement profile. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

43 Capability Maturity Model Integration Appraisal 1 Many organizations find value in measuring their progress by conducting an appraisal. Appraisals are typically conducted for one or more of the following reasons: https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

44 Capability Maturity Model Integration Appraisal 1 To inform external customers and suppliers of how well the organization’s processes compare to CMMI best practices https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

45 Capability Maturity Model Integration Appraisal 1 To meet the contractual requirements of one or more customers https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

46 Capability Maturity Model Integration Appraisal 1 Appraisals of organizations using a CMMI model must conform to the requirements defined in the Appraisal Requirements for CMMI (ARC) document https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

47 Capability Maturity Model Integration Appraisal 1 The Standard CMMI Appraisal Method for Process Improvement (SCAMPI) is an appraisal method that meets all of the ARC requirements. Results of an SCAMPI appraisal may be published (if the appraised organization approves) on the CMMI Web site of the SEI: Published SCAMPI Appraisal Results. SCAMPI also supports the conduct of ISO/IEC 15504, also known as SPICE (Software Process Improvement and Capability Determination), assessments etc. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

48 Capability Maturity Model Integration Achieving CMMI compliance 1 The traditional approach that organizations often adopt to achieve compliance with CMMI models involves the establishment of an Engineering Process Group (EPG) and Process Action Teams (PATs) This approach promotes that members of the EPG and PATs be trained in the CMMI, that an informal (SCAMPI C) appraisal be performed, and that process areas be prioritized for improvement https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

49 Capability Maturity Model Integration Achieving CMMI compliance 1 The Software Engineering Institute’s (SEI) Team Software Process methodology and the use of CMMI models can be used to raise the maturity level. A new product called Accelerated Improvement Method (AIM) combines the use of CMMI and the TSP. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

50 Capability Maturity Model Integration Applications 1 The SEI published that 60 organizations measured increases of performance in the categories of cost, schedule, productivity, quality and customer satisfaction https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

51 Capability Maturity Model Integration Applications 1 Interestingly, Turner & Jain (2002) argue that although it is obvious there are large differences between CMMI and agile methods, both approaches have much in common https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

52 Capability Maturity Model Integration Applications 1 CMMI Roadmaps, which are a goal-driven approach to selecting and deploying relevant process areas from the CMMI- DEV model, can provide guidance and focus for effective CMMI adoption https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

53 Capability Maturity Model Integration Applications 1 The combination of the project management technique earned value management (EVM) with CMMI has been described (Solomon, 2002). To conclude with a similar use of CMMI, Extreme Programming (XP), a software engineering method, has been evaluated with CMM/CMMI (Nawrocki et al., 2002). For example, the XP requirements management approach, which relies on oral communication, was evaluated as not compliant with CMMI. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

54 Capability Maturity Model Integration Applications 1 CMMI can be appraised using two different approaches: staged and continuous. The staged approach yields appraisal results as one of five maturity levels. The continuous approach yields one of four capability levels. The differences in these approaches are felt only in the appraisal; the best practices are equivalent and result in equivalent process improvement results. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

55 Capability Maturity Model Integration Official sources 1 "CMMI for Development, Version 1.3" (PDF). CMMI-DEV (Version 1.3, November 2010). Carnegie Mellon University Software Engineering Institute. 2010. Retrieved 16 February 2011. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

56 Capability Maturity Model Integration Official sources 1 "CMMI for Acquisition, Version 1.3" (PDF). CMMI-ACQ (Version 1.3, November 2010). Carnegie Mellon University Software Engineering Institute. 2010. Retrieved 16 February 2011. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

57 Capability Maturity Model Integration Official sources 1 "CMMI for Services, Version 1.3" (PDF). CMMI-SVC (Version 1.3, November 2010). Carnegie Mellon University Software Engineering Institute. 2010. Retrieved 16 February 2011. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

58 Capability Maturity Model Integration Official sources 1 "Process Maturity Profile (Current and Past Releases)" (PDF). CMMI for Development SCAMPI Class A Appraisal Results. Software Engineering Institute. Retrieved 16 February 2011. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

59 Capability Maturity Model Integration Official sources 1 "Appraisal Requirements for CMMI, Version 1.2 (ARC, V1.2)" (PDF). Carnegie Mellon University Software Engineering Institute. 2006. Retrieved 16 February 2011. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

60 Capability Maturity Model Integration Official sources 1 "Standard CMMI Appraisal Method for Process Improvement (SCAMPI) A Versiions 1.2: Method Definition Document" (doc). Carnegie Mellon University Software Engineering Institute. 2006. Retrieved 22 August 2006. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

61 Capability Maturity Model Integration Official sources 1 CMMI Guidebook Acquirer Team (2007). "Understanding and Leveraging a Supplier's CMMI Efforts: A Guidebook for Acquirers" (PDF). CMU/SEI-2007-TR-004. Software Engineering Institute. Retrieved 23 August 2007. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

62 Capability Maturity Model Integration Official sources 1 "CMMI Version 1.3 Information Center". Software Engineering Institute. 2011. Retrieved 16 February 2011. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

63 Capability Maturity Model Integration Official sources 1 "SEI Partner List". Software Engineering Institute. Retrieved 28 October 2006. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

64 Capability Maturity Model Integration Official sources 1 "Optimiza formal announcement as CMMI- L3 and published on SEI website.". Software Engineering Institute. Retrieved 15 March 2011. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

65 Capability Maturity Model Integration Official sources 1 SCAMPI Appraisal Results. The complete SEI list of published SCAMPI appraisal results. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

66 Capability Maturity Model 1 The Capability Maturity Model (CMM) is a development model created after study of data collected from organizations that contracted with the U.S https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

67 Capability Maturity Model 1 The model's aim is to improve existing software-development processes, but it can also be applied to other processes. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

68 Capability Maturity Model - Overview 1 The Capability Maturity Model was originally developed as a tool for objectively assessing the ability of government contractors' processes to perform a contracted software project. The model is based on the process maturity framework first described in the 1989 book Managing the Software Process by Watts Humphrey. It was later published in a report in 1993 and as a book by the same authors in 1995. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

69 Capability Maturity Model - Overview 1 Though the model comes from the field of software development, it is also used as a general model to aid in business processes generally, and has been used extensively worldwide in government offices, commerce, industry and software- development organizations. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

70 Capability Maturity Model - Prior need for software processes 1 In the 1960s, the use of computers grew more widespread, more flexible and less costly. Organizations began to adopt computerized information systems, and the demand for software development grew significantly. Many processes for software development were in their infancy, with few standard or "best practice" approaches defined. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

71 Capability Maturity Model - Prior need for software processes 1 As a result, the growth was accompanied by growing pains: project failure was common, and the field of computer science was still in its early years, and the ambitions for project scale and complexity exceeded the market capability to deliver adequate products within a planned budget https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

72 Capability Maturity Model - Prior need for software processes 1 In the 1980s, several US military projects involving software subcontractors ran over-budget and were completed far later than planned, if at all. In an effort to determine why this was occurring, the United States Air Force funded a study at the SEI. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

73 Capability Maturity Model - Precursor 1 The Quality Management Maturity Grid was developed by Philip B. Crosby in his book Quality is Free, which advanced the position that quality-improvement activities paid for themselves by reducing the related costs. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

74 Capability Maturity Model - Precursor 1 The first application of a staged maturity model to IT was not by CMM/SEI, but rather by Richard L. Nolan, who, in 1973 published the stages of growth model for IT organizations. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

75 Capability Maturity Model - Precursor 1 Watts Humphrey began developing his process maturity concepts during the later stages of his 27 year career at IBM. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

76 Capability Maturity Model - Development at Software Engineering Institute 1 Active development of the model by the US Department of Defense Software Engineering Institute (SEI) began in 1986 when Humphrey joined the Software Engineering Institute located at Carnegie Mellon University in Pittsburgh, Pennsylvania after retiring from IBM. At the request of the U.S. Air Force he began formalizing his Process Maturity Framework to aid the U.S. Department of Defense in evaluating the capability of software contractors as part of awarding contracts. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

77 Capability Maturity Model - Development at Software Engineering Institute 1 The result of the Air Force study was a model for the military to use as an objective evaluation of software subcontractors' process capability maturity https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

78 Capability Maturity Model - Development at Software Engineering Institute 1 Watts Humphrey's Capability Maturity Model (CMM) was published in 1988 and as a book in 1989, in Managing the Software Process. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

79 Capability Maturity Model - Development at Software Engineering Institute 1 Organizations were originally assessed using a process maturity questionnaire and a Software Capability Evaluation method devised by Humphrey and his colleagues at the Software Engineering Institute https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

80 Capability Maturity Model - Development at Software Engineering Institute 1 The full representation of the Capability Maturity Model as a set of defined process areas and practices at each of the five maturity levels was initiated in 1991, with Version 1.1 being completed in January 1993. The CMM was published as a book in 1995 by its primary authors, Mark C. Paulk, Charles V. Weber, Bill Curtis, and Mary Beth Chrissis. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

81 Capability Maturity Model - CMMI 1 The Capability Maturity Model Integration (CMMI) project was formed to sort out the problem of using multiple models for software development processes, thus the CMMI model has superseded the CMM model, though the CMM model continues to be a general theoretical process capability model used in the public domain. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

82 Capability Maturity Model - Adapted to other processes 1 The CMM was originally intended as a tool to evaluate the ability of government contractors to perform a contracted software project. Though it comes from the area of software development, it can be, has been, and continues to be widely applied as a general model of the maturity of process (e.g., IT service management processes) in IS/IT (and other) organizations. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

83 Capability Maturity Model - Maturity model 1 A maturity model can be viewed as a set of d levels that describe how well the behaviors, practices and processes of an organization can reliably and sustainably produce required outcomes. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

84 Capability Maturity Model - Maturity model 1 A maturity model can be used as a benchmark for comparison and as an aid to understanding - for example, for comparative assessment of different organizations where there is something in common that can be used as a basis for comparison. In the case of the CMM, for example, the basis for comparison would be the organizations' software development processes. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

85 Capability Maturity Model - Structure 1 Maturity : a 5-level process maturity continuum - where the uppermost (5th) level is a notional ideal state where processes would be systematically managed by a combination of process optimization and continuous process improvement. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

86 Capability Maturity Model - Structure 1 Key Process Areas: a Key Process Area identifies a cluster of related activities that, when performed together, achieve a set of goals considered important. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

87 Capability Maturity Model - Structure 1 Goals: the goals of a key process area summarize the states that must exist for that key process area to have been implemented in an effective and lasting way. The extent to which the goals have been accomplished is an indicator of how much capability the organization has established at that maturity level. The goals signify the scope, boundaries, and intent of each key process area. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

88 Capability Maturity Model - Structure 1 Common Features: common features include practices that implement and institutionalize a key process area. There are five types of common features: commitment to perform, ability to perform, activities performed, measurement and analysis, and verifying implementation. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

89 Capability Maturity Model - Structure 1 Key Practices: The key practices describe the elements of infrastructure and practice that contribute most effectively to the implementation and institutionalization of the area. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

90 Capability Maturity Model - Levels 1 There are five levels defined along the continuum of the model and, according to the SEI: "Predictability, effectiveness, and control of an organization's software processes are believed to improve as the organization moves up these five levels. While not rigorous, the empirical evidence to date supports this belief". https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

91 Capability Maturity Model - Levels 1 Initial (chaotic, ad hoc, individual heroics) - the starting point for use of a new or undocumented repeat process. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

92 Capability Maturity Model - Levels 1 Repeatable - the process is at least documented sufficiently such that repeating the same steps may be attempted. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

93 Capability Maturity Model - Levels 1 Defined - the process is defined/confirmed as a standard business process, and decomposed to levels 0, 1 and 2 (the last being Work Instructions). https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

94 Capability Maturity Model - Levels 1 Managed - the process is quantitatively managed in accordance with agreed-upon metrics. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

95 Capability Maturity Model - Levels 1 Optimizing - process management includes deliberate process optimization/improvement. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

96 Capability Maturity Model - Levels 1 Within each of these maturity levels are Key Process Areas which characterise that level, and for each such area there are five factors: goals, commitment, ability, measurement, and verification. These are not necessarily unique to CMM, representing — as they do — the stages that organizations must go through on the way to becoming mature. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

97 Capability Maturity Model - Levels 1 The model provides a theoretical continuum along which process maturity can be developed incrementally from one level to the next. Skipping levels is not allowed/feasible. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

98 Capability Maturity Model - Levels 1 It is characteristic of processes at this level that they are (typically) undocumented and in a state of dynamic change, tending to be driven in an ad hoc, uncontrolled and reactive manner by users or events. This provides a chaotic or unstable environment for the processes. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

99 Capability Maturity Model - Levels 1 It is characteristic of processes at this level that some processes are repeatable, possibly with consistent results. Process discipline is unlikely to be rigorous, but where it exists it may help to ensure that existing processes are maintained during times of stress. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

100 Capability Maturity Model - Levels 1 It is characteristic of processes at this level that there are sets of defined and documented standard processes established and subject to some degree of improvement over time. These standard processes are in place (i.e., they are the AS-IS processes) and used to establish consistency of process performance across the organization. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

101 Capability Maturity Model - Levels 1 It is characteristic of processes at this level that, using process metrics, management can effectively control the AS-IS process (e.g., for software development ). In particular, management can identify ways to adjust and adapt the process to particular projects without measurable losses of quality or deviations from specifications. Process Capability is established from this level. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

102 Capability Maturity Model - Levels 1 It is a characteristic of processes at this level that the focus is on continually improving process performance through both incremental and innovative technological changes/improvements. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

103 Capability Maturity Model - Levels 1 At maturity level 5, processes are concerned with addressing statistical common causes of process variation and changing the process (for example, to shift the mean of the process performance) to improve process performance. This would be done at the same time as maintaining the likelihood of achieving the established quantitative process-improvement objectives. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

104 Capability Maturity Model - Critique 1 The model was originally intended to evaluate the ability of government contractors to perform a software project https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

105 Capability Maturity Model - Software process framework 1 The software process framework documented is intended to guide those wishing to assess an organization's or project's consistency with the Key Process Areas. For each maturity level there are five checklist types: https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

106 Capability Maturity Model - Software process framework 1 StandardDescribes the recommended content of select work products described in the Key Process Areas. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

107 Capability Maturity Model - Software process framework 1 Roles, entry criteria, inputs, activities, outputs, exit criteria, reviews and audits, work products managed and controlled, measurements, documented procedures, training, and tools https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

108 Capability Maturity Model - Software process framework 1 ProcedureDescribes the recommended content of documented procedures described in the Key Process Areas. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

109 Capability Maturity Model - Software process framework 1 Level overviewProvides an overview of an entire maturity level. These are further refined into checklists for: https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

110 Capability Maturity Model - Software process framework 1 Key Process Areas purposes, goals, policies, and standards; process descriptions; procedures; training; tools; reviews and audits; work products; measurements https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

111 Lean IT - Capability Maturity Model Integration (CMMI) 1 The Capability Maturity Model Integration (CMMI) from the Software Engineering Institute of Carnegie Mellon University (Pittsburgh, Pennsylvania) is a process improvement approach applicable to a single project, a division, or an entire organization https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

112 Know your customer - KYC Process Capability Maturity Model 1 The KYC Maturity Model is based on the typical 5 levels of the standard Capability Maturity Model https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

113 People Capability Maturity Model 1 The 'People Capability Maturity Model' (short names:People CMM, PCMM,P- CMM) is a maturity framework that focuses on continuously improving the management and development of the human assets of an organization. It describes an evolutionary improvement path from ad hoc, inconsistently performed practices, to a mature, disciplined, and continuously improving development of the knowledge, skills, and motivation of the workforce that enhances strategic business performance. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

114 People Capability Maturity Model 1 The People Capability Maturity Model (People CMMI) is a framework that helps organizations successfully address their critical people issues https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

115 People Capability Maturity Model 1 *Characterize the maturity of their workforce practices https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

116 People Capability Maturity Model - Description 1 The People CMMi consists of five maturity levels that establish successive foundations for continuously improving individual competencies, developing effective teams, motivating improved performance, and shaping the workforce the organization needs to accomplish its future business plans https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

117 People Capability Maturity Model - Description 1 The People CMM has been published in book form in numerous editions around the world.Dr Bill Curtis|Curtis, B., Hefley, W.E., and Miller, S. (2002). The People Capability Maturity Model: Guidelines for Improving the Workforce. (ISBN 0-201- 60445-0). Reading, MA: Addison Wesley Longman. (In second printing.) https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

118 People Capability Maturity Model - Description 1 Also Published as: https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

119 People Capability Maturity Model - Description 1 Dr Bill Curtis|Curtis, B., Hefley, W.E., and Miller, S. (2007). The People Capability Maturity Model: Guidelines for Improving the Workforce. (ISBN 81-317-0798-9). Delhi, India: Dorling Kindersley (India) Pvt. Ltd. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

120 People Capability Maturity Model - Description 1 Dr Bill Curtis|Curtis, B., Hefley, W.E., Miller, S. and Maeda, T. (2003). People CMM: Hito o ikashi soshiki o seichosaseru noryoku seijukudo moderu. (ISBN 4526052175). Tokyo, Japan: Nikkan Kogyo Shimbunsha. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

121 People Capability Maturity Model - Description 1 Dr Bill Curtis|Curtis, B., Hefley, W.E., and Miller, S. (2003). 个体 CMM 指南 —— 能力 全面提升之路 The People Capability Maturity Model: Guidelines for Improving the Workforce. Chinese Edition. (ISBN 730207044X). https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

122 People Capability Maturity Model - Description 1 Dr Bill Curtis|Curtis, B., Hefley, W.E., and Miller, S. (2002). The People Capability Maturity Model: Guidelines for Improving the Workforce. (ISBN 81-297-0018-2). Delhi, India: Pearson Education. (In third printing.) https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

123 People Capability Maturity Model - Structure 1 The People CMM document describes the People CMM, the practices that constitute each of its maturity levels, and information on how to apply it in guiding organizational improvements. It describes an organization's capability for developing its workforce at each maturity level. It describes how the People CMM can be applied as a standard for assessing workforce practices and as a guide in planning and implementing improvement activities. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

124 People Capability Maturity Model - Structure 1 Version 2 of the People CMM has been designed to correct known issues in Version 1, which was released in 1995; to add enhancements learned from five years of implementation experience; and to integrate the model better with Capability Maturity Model Integration|CMMI and its IPPD extensions https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

125 Microsoft Solutions Framework - MSF for Capability Maturity Model Integration Process Improvement methodology 1 The MSF for Capability Maturity Model Integration Process Improvement (MSF4CMMI) has more artifacts, more processes, more signoffs, more planning and is intended for projects that require a higher degree of formality and ceremony. https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

126 Microsoft Solutions Framework - MSF for Capability Maturity Model Integration Process Improvement methodology 1 Capability Maturity Model was created at the Software Engineering Institute of Carnegie Mellon University, and is a process improvement approach that provides organizations with the essential elements of continuous process improvement resulting in a reduced Systems development life-cycle|SDLC, improved ability to meet the cost and schedule targets, building products of high quality https://store.theartofservice.com/the-capability-maturity-model-toolkit.html

127 For More Information, Visit: https://store.theartofservice.co m/the-capability-maturity- model-toolkit.html https://store.theartofservice.co m/the-capability-maturity- model-toolkit.html The Art of Service https://store.theartofservice.com


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