2. IT Essentials 1 Chapter 13 JEOPADY Questions by R. Prensky and students Pinetree Secondary School Coquitlam, BC, Canada

3. RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands 100 200 300 400 500RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands 100 200 300 400 500 Laptop Repair Wireless Preventative Maintenance Trouble- shooting 100 200 300 400 500 100 200 300 400 500 ► ► ► F i n a l J e o p a r d y ◄ ◄ ◄ Batteries/ Docking Stations Storage / Storage / RAM

4. Question Capable of handling voice and data and are ideally suited for connecting the devices like hands-free headsets Wireless 100 A: What is Bluetooth? 100 200 300 400 500

5. Question A: What is 500Kbps? Typical download speed in high-speed satellite network connections Wireless 200 100 200 300 400 500

6. Question 100 200 300 400 500 A: What is Broadband optical telepoint? Transmission that can handle high- quality multimedia requirements Wireless 300

7. Question 100 200 300 400 500 A: What is Enhanced Data Rates for GSM Evolution (EDGE)? Provides increased data rates and improved data reliability Wireless 400

8. Question 100 200 300 400 500 A: What is 54 Mbps and 100 feet (30.5 m)? Maximum data rate and range of the most common Wi-Fi implementation Wireless 500

9. Question 100 200 300 400 500 A: What is a Customer Replaceable Unit (CRU)? Parts that can be replaced by the customer Laptop Repair 100 200 300 400 500

10. Question 100 200 300 400 500 A: What is backlight? If the _______ has failed, the screen is only visible when looking at it from an angle. Laptop Repair 200

11. Question 100 200 300 400 500 Laptop Repair 300 A: What is Original Equipment Manufacturer? OEM

12. Question 100 200 300 400 500 A: What is an inverter? Produces the high voltage required by the backlight. Laptop Repair 400

13. Question 100 200 300 400 500 Laptop Repair 500 A: What are motherboard, CPU, RAM, Power Supply, Peripheral, Bus Device, System Drive? List three FRUs

14. Question 100 200 300 400 500 A: What is form factor? New batteries must use the same ___________ as the old battery. Batteries/Docking Stations 100

15. Question 100 200 300 400 500 A: What is charge the battery to maximum capacity? After a battery is discharged, this needs to be done. Batteries/Docking Stations 200

16. Question 100 200 300 400 500 A: What is Ni-Cad and NiMH? Two types of rechargeable batteries that should be occasionally discharged to completely remove the charge memory. Batteries/Docking Stations 300

17. Question 100 200 300 400 500 A: What is PCI cards, additional hard drives, optical drives, and floppy drives. A docking station is advantageous over a port replicator because it provides the ability to connect to these. (Choose 2) Batteries/Docking Stations 400

18. Question 100 200 300 400 500 A: What is a docking station port or USB port? Two methods of connecting a laptop to a docking station. Batteries/Docking Stations 500

19. Question 100 200 300 400 500 A: What is Firewire external hard drive, External USB hard drive, DVD/CD. Two methods of external storage for laptops. Storage/RAM 100

20. Question 100 200 300 400 500 A: What is the POST screen, BIOS, or System Properties window? This is where you confirm that you RAM is installed correctly. Storage/RAM 200

21. Question 100 200 300 400 500 A: What is behind a cover on the underside of the case? This is where laptop RAM is usually installed. Storage/RAM 300

22. Question 100 200 300 400 500 A: What is ESD? Remove the battery and unplug before installing RAM to avoid damage related to this. Storage/RAM 400

23. Question 100 200 300 400 500 A: What is Small Outline Dual Inline Memory Module. SODIMM Storage/RAM 500

24. Question 100 200 300 400 500 A: What is Software Updates? A preventive maintenance schedule for laptops should include procedures for cleaning, hard drive maintenance and ___ Preventative Maintenance 100

25. Question 100 200 300 400 500 A: What is ammonia? Never use cleaners that contain this. Preventative Maintenance 200

26. Question 100 200 300 400 500 A: What are Disk Cleanup and Disk Defragmenter? Windows XP has two programs that help clean up the hard drive: Preventative Maintenance 300

27. Question 100 200 300 400 500 A: What is Compressed Air? Used to remove dust from a laptop keyboard. Preventative Maintenance 400

28. Question 100 200 300 400 500 A: What is: 1. Select the hard drive that you want to clean. 2. Right-click and choose Properties. 3.On the General tab, click Disk Cleanup? The steps to run Disk Cleanup: Preventative Maintenance 500

29. Question 100 200 300 400 500 A: What is Verify the obvious issues? The second step in the Troubleshooting process Troubleshooting 100

30. Question 100 200 300 400 500 A: What is Have the user completely discharge the battery, then fully recharge it? A user reports that the laptop battery needs recharging more frequently than when it was new. Troubleshooting 200

31. Question 100 200 300 400 500 A: What is Error Messages, Beep Sequences, LEDs, or POST? One source of information when in the “gather data from the computer” stage. Troubleshooting 300

32. Question 100 200 300 400 500 A: What is Close with the customer? The final step of the troubleshooting process Troubleshooting 400

33. Question 100 200 300 400 500 A: What is Advise the customer to take the laptop to a repair centre or return it to the manufacturer? The laptop keyboard no longer works. Troubleshooting 500

34. Question A: 50 kbps? Typical satellite Internet upload speed Final Jeopardy 100 200 300 400 500