1. DHA Budget Vote (2004/05) Briefing of Portfolio Committee on Home Affairs & Select Committee on Social Services 1 June 2004

2. Introduction Briefed Members of Portfolio Committee on Turnaround StrategyBriefed Members of Portfolio Committee on Turnaround Strategy Positive responsePositive response Today - indicate how Strategy has been operationalised and progress made to dateToday - indicate how Strategy has been operationalised and progress made to date

3. The Turnaround Strategy Wide range of interventionsWide range of interventions Project Teams establishedProject Teams established Programme Manager seconded from DPSAProgramme Manager seconded from DPSA Three external consultants appointed to provide project management assistance and change management adviceThree external consultants appointed to provide project management assistance and change management advice TA Strategy incorporated into 2004/05 - 06/07 Strat Plan & Bus PlanTA Strategy incorporated into 2004/05 - 06/07 Strat Plan & Bus Plan Budget re-prioritisedBudget re-prioritised Today highlight interventions re people, infrastructure, technology, service delivery, corruption, immigration and civic servicesToday highlight interventions re people, infrastructure, technology, service delivery, corruption, immigration and civic services

4. People New structure and establishment approvedNew structure and establishment approved –Increase from 7,500 to 11,700 posts Key elements of new structureKey elements of new structure –National Immigration Branch –Service Delivery Branch –Chief Directorate Counter-Corruption and Security –Provincial management and support –Financial and logistical management capacity –Strengthening of strategic and integrated governance support

5. People Urgent measures for capacity increaseUrgent measures for capacity increase –Filling SMS posts – 3 Directors, 2 DDGs –Advertised additional management posts –Fill 1,000 posts within next couple of months Introducing learnerships and internships in 2004/05Introducing learnerships and internships in 2004/05 Revising our training curricula and capacityRevising our training curricula and capacity Project to improve morale and organisational cohesionProject to improve morale and organisational cohesion –Sporting and cultural programme

6. Infrastructure New establishment provides for significant increase in our offices and service points around the countryNew establishment provides for significant increase in our offices and service points around the country Audit of location, condition, equipping and staffing of all officesAudit of location, condition, equipping and staffing of all offices Plan for relocation or refurbishment of all offices with DPWPlan for relocation or refurbishment of all offices with DPW Worst offices identified for immediate interventionWorst offices identified for immediate intervention Volunteer campaign to give facelift to 50 officesVolunteer campaign to give facelift to 50 offices

7. Technology IT Lekgotla held in October 2004IT Lekgotla held in October 2004 Bring the IT systems of Home Affairs rapidly into the 21 st Century in line with e- government strategies

8. Extend HANIS into integrated biometric database of all persons – citizens, residents, asylum seekers, illegalsExtend HANIS into integrated biometric database of all persons – citizens, residents, asylum seekers, illegals HANIS ReloadedHANIS Reloaded –Reduce fraudulent status –Design with StatsSA –Comprehensive database for planning information and statistics –Incorporate PR, MCS, Refugee and Illegals databases

9. HANIS 1HANIS 1 –Close to 2 million records captured –Fraudulent applications detected –Back record conversion to start soon – complete in 2006 –Transaction Advice on National ID Card complete –Cab Memo soon on ID Card procurement –New ID card within this year – rolled out over five years

10. Unique, permanent ID no. within 6 monthsUnique, permanent ID no. within 6 months –Will not change with status or date of birth –Preventing multiple identities Smart passportSmart passport –Increase passport security –Speedier processing of passengers at ports of entry

11. Integrated Client Services ConsoleIntegrated Client Services Console –Electronic live capture of fingerprints, photos, signatures, supporting documentation and applications –No more dirty fingers –Immediate capture into HANIS Reloaded –Time and cost savings on transport and scanning –Roll-out to all offices over MTEF –Pilots at Lindela, Refugee Reception Centres, mobile units and selected hospitals and morgues this financial year

12. Electronic Document Management SystemElectronic Document Management System –On-line application processing –Reduced time to issue documents –Digitising of microfilm citizen records complete –Digitising of black population records to begin soon – completed by 2006

13. Service Delivery ‘The Client is Always Right’ Campaign‘The Client is Always Right’ Campaign –Education programme –Award system –Publishing of letters of thanks and complaint 24-hour Client Services Centre24-hour Client Services Centre –Check progress of applications, unblock blockages and fast-track processes –Immigration emergencies Best-practice projectBest-practice project –Queue management, signage and workflow –Impose on all office within six months

14. Corruption Holistic approach neededHolistic approach needed NIA-led assessment completedNIA-led assessment completed Counter-Corruption operational plan being finalisedCounter-Corruption operational plan being finalised Partnerships with security community for tackling corrupting syndicatesPartnerships with security community for tackling corrupting syndicates Improving security at officesImproving security at offices –MOU with NIA on vetting –SMS by Oct 2004, middle management by 2005, all other members of staff by 2007 Capacitating new Counter-Corruption and Security Chief DirectorateCapacitating new Counter-Corruption and Security Chief Directorate –New management vacancies advertised –Acting Director: Security seconded from NIA

15. Immigration Committee already briefed on Immigration transformation projectCommittee already briefed on Immigration transformation project New structure approvedNew structure approved –DDG post to be advertised shortly. Other key management vacancies already advertised Urgent recruitmentUrgent recruitment –41 Immigration Officers for JIA, 29 for CT, 23 for Maseru Bridge, 50 for Lindela, 69 Refugee Status Determination Officers Funds reprioritised for urgent equippingFunds reprioritised for urgent equipping Project establishedProject established –Report due in August 2004 –Funding implications to be incorporated in MTEF submission

16. Immigration Partnership arrangements being finalisedPartnership arrangements being finalised –IOM, UNHCR, foreign governments Bilaterals with neighbouring countriesBilaterals with neighbouring countries –Visa and border control –Partnerships on reception and re-integration of deportees Review of Immigration Act and its implementationReview of Immigration Act and its implementation

17. Civic Services Permanent citizen registration campaignPermanent citizen registration campaign –Outreach campaign in partnership with all sectors –Register new births immediately and find those unregistered or without IDs –Market ID as ticket to government and private sector services –Ensure more accurate statistics Proposals shortly for urgent amendments to marriage legislationProposals shortly for urgent amendments to marriage legislation Reviewing business processesReviewing business processes –Speedier and more efficient processing of applications –More effective tracing of applications in process

18. Funding Detailed business planning done - required re-prioritisation of 2004/05 allocationDetailed business planning done - required re-prioritisation of 2004/05 allocation Detailed costing over next MTEF cycle in progressDetailed costing over next MTEF cycle in progress Sympathetic hearing from TreasurySympathetic hearing from Treasury Fiscal constraints to Turnaround dreamFiscal constraints to Turnaround dream Concern with capacity to utilise and manage additional resourcesConcern with capacity to utilise and manage additional resources

19. Funding Measures to fast-track quick winsMeasures to fast-track quick wins –More effective budgeting processes –Monitoring of expenditure patterns –Treasury approval in January 2004 to reallocate savings to Turnaround projects 2004/05 allocation2004/05 allocation –Anticipate good progress in realising plans within allocation –Urgent need for additional capacity to drive and implement Turnaround plans –Additional R250 million needed for personnel in 2004/05 –Agency appointed to assist with recruitment aspects

20. Funding Turnaround Strategy will have significant financial benefitsTurnaround Strategy will have significant financial benefits –Improved revenue-generation –Significant savings to fiscus Reduction in frequency of population censusesReduction in frequency of population censuses Rationalisation of expenditure on identification systems across governmentRationalisation of expenditure on identification systems across government Alternative resourcing through partnershipsAlternative resourcing through partnerships –Business Against Crime –Foreign governments –Multilaterals –Financial, in-kind and capacity-building assistance –Fellow depts and agencies to assist with techn support

21. Conclusion Turnaround Strategy ambitious but necessaryTurnaround Strategy ambitious but necessary –Positive impact on government effectiveness and image in second decade DHA can’t do it aloneDHA can’t do it alone Request Members to support resourcing requirementsRequest Members to support resourcing requirements