1. Triet Truong BOOKING METHODS

2. OVERVIEW

3. OPERATOR BOOKINGS Dispatch Client Click ‘Model?’ if details saved as a model booking

4. AUTOMATED BOOKINGS (IVR) Typically handle 30-40% of bookings. Up to 48%. Available only when callerID is available Up to four addresses offered

5. AUTOMATED BOOKINGS (IVR) Demonstration Welcome message (configurable) If you require a taxi at … press 1 Or at … press 2 … Enter the number of passengers: Press 1 to order a taxi for as soon as possible 2 to change the number of passengers 3 to change the pickup time 4 to change the pickup date 5 pickup address 0 for operator You are asking for …. Press 1 to confirm the booking Your taxi has been booked…

6. QUICKCAB Demonstration Fixed location ASAP booking Clubs, pubs, health centres, etc.

7. EXPRESS BOOKER (WEB) Quick Booking

8. EXPRESS BOOKER (WEB) Full Bookings

9. WEB BOOKING WIDGET Designed to be easily integrated into your own website

10. DRIVER CREATED BOOKING

11. RECURRING BOOKINGS 1 aka Repeat or Permanent Bookings Step 1 Create a booking and save as a recurring booking. Step 2 Define when you want the booking to be created.

12. RECURRING BOOKINGS 2 Diaries

13. SMARTHAIL

14. Making the booking

15. APPS 131008 and SmartPay

16. Bill Cumpston SMARTHAIL vs UBER

17. THE UBER APP

18. SMARTHAIL Booking options

19. PAYMENT BY CREDIT CARD All payments with Uber are electronic. No provision for subsidy, vouchers, accounts, etc. Payment option coming with SmartHail. Will apply whether or not booking was with app Receipts by e-mail

20. BRANDING User selects town App “branded” with local fleet Can change town

21. RANKING OF DRIVERS Provided with Uber: bad ranking = no more work. How will you handle bad rankings? Ban driver from app bookings?

22. OTHER SMARTHAIL CHANGES Display driver’s photo and first name Provide a wat to match passenger and driver Offer tip at time of booking Tip at time of payment See route on map in real-time Share route with someone else Select category of vehicle (taxi, bus, …)

23. PASSENGER RANKING