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Dr. Martin SVATOS World Forum of Mediation Centres
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one in five consumers in the EU encountered problems buying goods or services (2010) financial losses estimated at 0.4% of the EU's GDP Estimation: ◦ if EU consumers can rely on well-functioning and transparent ADR for their disputes they could save around €22.5 billion a year, corresponding to 0.19% of EU GDP.
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Litigation of Consumer disputes in Czech Republic Average length of proceedings in Civil cases - 559 days (2012) Denial of justice?
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The more they need mediation the less they know about it
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launched by the Ministry of Industry and Trade of the Czech Republic 2008-2011(?) Three forms of ADR ◦ Qualified Advice ◦ Mediation ◦ Arbitration
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3633 cases submitted Resolved by Qualified Advice- 873 Resolved by mediation - 163 Arbitration - 3
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163 133 agreement 30 no agreement 81,59 %
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Act on mediation No. 202/2012 Coll. No Consumer Dispute provision Scope: This Act regulates the performance and effects of mediation conducted by registered mediators. Registered mediators ◦ 22 ◦ 17 focusing on Consumer disputes
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Directive on Alternative consumer dispute resolution Procedure completed, awaiting publication in Official Journal ODR Regulation
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Dr. Martin Svatoš Mediator and Arbitrator svatosmartin@forarb.com www.forarb.com Vyšehradská 49 128 00 Prague
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