1. UNCW-COM 221 UNCW-COM 221 PHIL BRUSCHI TEXT-IN MIXED COMPANY BY J. DAN ROTHWELL

2. Chapter 1 COMMUNICATION: COMPETENCE IN GROUPS

3. MYTHS ABOUT COMMUNICATION Myth # 1 Communication Is a Panacea Myth # 2 Communication Can Break Down Myth # 3 Effective Communication Is Merely Skill Building Myth # 4 Effective Communication Is Just Common Sense

4. COMMUNICATION DEFINED Communication is a process. Communication is a transaction. In communication there are content and relationship dimensions. Communication shares meaning, ideas, feelings, and experiences with others.

5. VERBAL COMMUNICATION Telling It Like It Isn’t What is Language? “A structured system of symbols for sharing meaning” “Meaning is in the mind of the beholder.” “Words are symbols.” “Meaning is derived from associations or connections each of us makes when we interpret these words.”

6. What is Nonverbal Communication? It is sharing meaning with others without using words. Facial expressions Facial expressions Eye contact Eye contact Personal appearance Personal appearance Tone of voice Tone of voice Gestures Gestures Touch Touch Use of space Use of space NONVERBAL COMMUNICATION

7. COMMUNICATION COMPETENCE What is communication competence? Engaging in communication with others that is both effective and appropriate What is effectiveness? Effectiveness is how well we have progressed toward the achievement of goals.

8. INDVIVDUALISM VERSUS COLLECTIVISM: A BASIC CULTURAL DIFFERENCE (Discuss Pages 18-22) Questions for Thought 1. Do you agree that the U.S. has become excessively Me-oriented? 2. Could the U.S. ever become a collectivist nation, given our individualist history?

9. APPROPRIATENESS: FOLLOWING THE RULES What does communication appropriateness mean? It means complying with rules and their accompanying expectations Social interaction rules are shared in many cultures, such as: -Politeness -Friendliness -Pleasantness NOTE: Communication becomes inappropriate if it violates the rules of the Group.

10. ACHIEVING COMMUNICATION COMPETENCE What are the five general ways to improve your effectiveness? 1. Acquire Knowledge 2. Hone communication skills 3. Improve your sensitivity 4. Redouble your commitment 5. Apply ethical standards to your communication choices

11. COMMUNICATION COMPETENCE MODEL Effectiveness Appropriateness

12. ETHICS: THE RIGHT AND WRONG OF COMMUNICATION What is meant by ethics? Ethics is a set of standards for judging the moral correctness of our behavior. Appropriateness and the “We-orientation” make ethics important.

13. CREDO FOR ETHICAL COMMUNICATION ETHICAL GUIDELINES Adopted by The National Communication Association 1. Honesty 2. Respect 3. Fairness 4. Choice 5. Responsibility

14. GENDER AND COMMUNICATION COMPETENCE (Read on pages 30-33 in text) Questions For Thought 1. Can you think of additional ways men and women can adjust their conversational styles to reduce misunderstandings and increase effectiveness? 2. Do the typical male-female patterns of conversation identified by Tannen correspond with your experience of communicating in mixed-sex groups?

15. The Insider VIDEO CASE STUDY

16. The Emperor’s Club VIDEO CASE STUDY