1. 500 Unit In Home Display Program

2. Program Purpose  Begin deploying devices to the field  Understand the consumer experience from installation through use  Determine how to deploy  User Cuddly vs. mailing devices  Determine the types of problems encountered and develop troubleshooting mechanisms  Determine the size of HAN support team  Determine readiness 2

3. Device Selection  Devices being evaluated  Tendril  LS Research  Comverge  RainForest  Possibly others as available  Device requirements same as Low Income Program  User Friendly Interface; Easy to operate and maintain  Display current meter register reading  Display current kW demand reading  Allow price to be entered either directly to the device or through the SMT Portal  Calculate and display current kWh usage and costs 3

4. Participant Selection – 500 Units  50 Employees  50 Friends/Family of Employees  200 Key Stakeholders  200 Consumers  Consumers who have registered SMT accounts  Consumers who respond to a mailed invitation  Single family residence  Same residence for the past year 4

5. Program Deployment  Develop business processes and training for Customer Service Agents  Hire and train field support team  Develop Program Materials  Operating Guide  SMT Brochure  Deploy devices to Employees and “Friendlies”  Analyze results 5

6. How are Pilot Participant chosen? 6 Identified the first 300 potential pilot participants. We will target: 150 known Smart Meter Texas users. 1 50 General Consumers. Both groups have been filtered to only include: Must have Smart Meter Single Family Homes HW 2.0 SP5.0 Meters These filters will give the pilot the best odds for success.

7. Initial Deployment Stats November 08, 2010 7 Status Participants Identified Devices Deployed Devices Fully Functional Pending Customer Feedback Devices Requiring Troubleshooting Employees59525020 Employee Friendly72494720 Key Stakeholders86420 General Participants00n/a Total13110710160

8. Program Timeline 8  Have begun deployment to Employees and Friendlies  Analyzing data (initial registration concerns)  Completing acceptance testing on Itron’s latest upgrade  Anticipated early December  Determine ability to begin deployment to Key Stakeholders and consumers