1. Dr Tony Davies 22.11.2007 HERTS URGENT CARE ‘Local clinicians working together with you to develop high quality Urgent Care Services in Hertfordshire’

2. Three into One HOOHsHerts Out of Hours Service based in Hertford HOOHsHerts Out of Hours Service based in Hertford STARDOCSt Albans and Region Doctors On Call STARDOCSt Albans and Region Doctors On Call Primary CarePCT led OOHs service based in Stevenage Primary CarePCT led OOHs service based in Stevenage

3. HERTS URGENT CARE – WHY?

4. Satisfaction with the person you saw or spoke to

5. Satisfaction with initial telephone contact and post consultation

6. HERTS URGENT CARE AND THE NQRs

7. NQRs 9 & 12 PATIENT TELEPHONE I of ILTC999 3 MINUTES CALL HANDLER ACPP URGENTOTHER DCA 20 MINUTES DCA 60 MINUTES CLEAR OUTCOME FOR PATIENT F2F EMERGENCY 1 HOUR URGENT 2 HOURS LESS URGENT 6 HOURS

8. NQR quarterly report

9. HERTS URGENT CARE

11. September 2007… Conservative leader David Cameron said he would “renegotiate the GP contract to transfer responsibility for out-of-hours from primary care trusts to GPs”…and that he would…“allow GPs to hold budgets on behalf of their patients, making them responsible for commissioning out-of-hours either through their own practice or, say, a GP co-operative.” Now there’s a novel idea…!