1. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 1 Mastering Interpersonal Communication

2. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 2 Improve Team Performance Clarify Purpose Build Consensus Stay Focused Communicate Well Think Creatively Resolve Conflict

3. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 3 Overview of Teams AdvantagesDisadvantages More Information Diversity of Views Support for Solutions Improved Performance Groupthink Hidden Agendas Free Riders Increased Costs

4. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 4 Collaborative Writing Select collaborators Agree on project goals Avoid writing as a group Verify tools and techniques Take time to bond before starting Clarify responsibilities and processes

5. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 5 Online Collaboration Content Management Systems and Wikis Content Management Systems and Wikis Groupware and Shared Workspaces Groupware and Shared Workspaces

6. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 6 Develop Etiquette Skills Business Settings Social Settings

7. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 7 In Business Settings First Impressions Personal Appearance A Genuine Smile Telephone Skills

8. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 8 In Social Settings AppropriateDiscussionsAppropriateDiscussionsMobilePhonesMobilePhonesOnlineActivitiesOnlineActivities FirstImpressionsFirstImpressionsPersonalIntroductionsPersonalIntroductionsBusinessMealsBusinessMeals

9. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 9 Productive Meetings Preparation Leadership Technology

10. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 10 ParticipantsPurpose Time and Place Agenda Preparing for Meetings

11. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 11 Leading and Participating Stay on Track Stay on Track Follow the Rules Follow the Rules Invite Participation Invite Participation Participate Actively Participate Actively Close Effectively Close Effectively

12. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 12 Meeting Technologies Virtual teams Virtual meetings Teleconferencing Videoconferencing Web-based systems

13. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 13 Improving Listening Skills Build Relationships Promote Innovation Manage Diversity

14. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 14 Types of Listening ContentContent ActiveActiveEmphaticEmphatic CriticalCritical

15. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 15 The Listening Process DecodingDecoding Feedback Message RememberingRememberingReceivingReceiving EvaluatingEvaluatingRespondingResponding

16. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 16 Barriers to Listening Physical Reception Selective Listening Prejudgment Selective Perception Little Common Ground Memory Problems

17. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 17 Nonverbal Communication Intentional Unintentional Sending Receiving Complement Language Complement Language Reveal the Truth Reveal the Truth

18. Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 18 Categories of Nonverbal Communication Touching Behavior Vocal Characteristics Facial Expressions Time and Space Personal Appearance Gestures and Posture