2. Improvement Planning for Centre Managers Rachel Carpenter Area Manager Huntingdonshire 9 September 2015

3. Quality Improvement Plans  Why? Ofsted, Matrix – other quality marks Contractual requirements Planning actions to change things for the better ensuring focus on those things that enhance the user experience Evidence of continuous improvement Separate from contract monitoring action plans designed to improve ‘contractual’ performance. Any Quality actions should be fed into your QIP

4. Quality Improvement Plans How? Improvement planning typically follows Self Assessment (Ofsted Common Inspection Framework) Gather evidence from previous years delivery SAR questionnaire Recording actions for improvement with success measures in an Improvement Plan template

5. Quality Improvement Plans Be clear of the root causes that need to be addressed Be clear on the 'improved' position you want to get to. Define what this looks like and how it can be measured Define what needs to happen and how to get to the 'improved' position Not just addressing weaknesses but improving aspects of delivery from ‘good’ to ‘outstanding’ Include new business actions too Involve staff throughout the process Share key planned improvements with learners, employers and stakeholders

6. Quality Improvement Plans Must cover: All delivery locations All learning programmes/ under all AL&S contracts All users of services and delivery staff

7. AL&S Improvement Plan Process AL&S Improvement Plan Reviewed at QIG & SMG Supporting evidence: Performance Data Success Rate Data Observation Data Learner Feedback Progression Data Wider Impact Data Partnership Records Awarding Body Reports Staff Training Records Direct Delivery Provision Community Learning Provision Learndirect Provision NCS Provision Report out to Contractors Reviewed at team meetings Reviewed at Contract Monitoring

8. Quality Improvement Plans Template to be provided (will email out) See handout today To be completed as a ‘draft’ ready for 1 st Contract Review with Area Manager (after half term) Copy to Angelina Winn, Quality Manager angelina.winn@cambridgeshire.gov.uk by end September angelina.winn@cambridgeshire.gov.uk

9. Quality Improvement Plans  Exercise

10. Quality Improvement Plans  Questions