1. DOCLINE Interest Group Meeting Northwest ILL & Resource Sharing Conference September 20 - 21, 2007 Portland, Oregon National Network of Libraries of Medicine Karen Bülow, South Central Region Patricia Devine, Pacific Northwest Region

2. Agenda DOCLINE today DOCLINE today Recent enhancements Recent enhancements Changes currently in progress Changes currently in progress Upcoming development plans Upcoming development plans News from the PNR News from the PNR

3. DOCLINE Today 3,166 libraries participating 3,166 libraries participating Over 1.47 million serial holdings records Over 1.47 million serial holdings records 2.31 million ILL Requests in FY06 2.31 million ILL Requests in FY06 Fill Rate is 92.5% Fill Rate is 92.5% Average number of routes is 1.24 Average number of routes is 1.24

4. DOCLINE Libraries (Federal and special libraries)

5. ILL Requests

6. Network Delivery Methods 40 Day Snapshots

7. Network Delivery Methods 40 Day Snapshot

8. NLM Delivery Methods 40 Day Snapshot

9. DOCLINE Routing 84% of requests completed on first route 84% of requests completed on first route 96.5% of requests completed on second route 96.5% of requests completed on second route Only 3.5% of requests require more than 2 routes Only 3.5% of requests require more than 2 routes Average number of routes = 1.24 Average number of routes = 1.24

10. A Day in the Life … 8,566 requests were completed on 5/10/2007 25% were completed in less than 3 hours 25% were completed in less than 3 hours 36% were completed in less than 6 hours 36% were completed in less than 6 hours 70% were completed in less than 24 hours 70% were completed in less than 24 hours 92% were completed in less than 48 hours 92% were completed in less than 48 hours Average time to fill a normal request = 0.89 days Average time to fill a normal request = 0.89 days Average time to fill a rush request = 0.31 days Average time to fill a rush request = 0.31 days Average time to fill an urgent request = 0.15 days Average time to fill an urgent request = 0.15 days

11. DOCLINE 3.0 (October 2006) LinkOut information in Borrow LinkOut information in Borrow Display library holdings in Borrow Display library holdings in Borrow Display PMC author manuscripts in Borrow Display PMC author manuscripts in Borrow Ability to individually review retired requests Ability to individually review retired requests Annual report of titles filled by institution Annual report of titles filled by institution EFTS file builder EFTS file builder

12. EFTS File Builder

13. DOCLINE 3.2 (August 2007) Technical release Technical release Preparation for Oracle 10g Preparation for Oracle 10g Security upgrades Security upgrades PubMed technical changes PubMed technical changes SSL for DOCLINE SSL for DOCLINE –https://docline.gov https://docline.gov –Automatic redirect from http://docline.gov http://docline.gov

14. DOCLINE Best Practices Etiquette guidelines – user suggestions Etiquette guidelines – user suggestions Compiled by DOCLINE coordinators Compiled by DOCLINE coordinators Now available at: nnlm.gov/rsdd/docline/bestpractices.html Now available at: nnlm.gov/rsdd/docline/bestpractices.html nnlm.gov/rsdd/docline/bestpractices.html

15. Plans for the future

16. DOCLINE 3.3 (Fall 2007) Optional email notification when a request routes to your library Optional email notification when a request routes to your library –Separate Yes/No settings for Normal, Rush, Urgent –Email delivery address Borrow / Manual Borrow / Manual –Alert users to other request options –Remove NLM UI and call number fields Requests by library group membership report Requests by library group membership report

17. Proposed Report PAUMMM as Borrower Lenders: Requests Filled Fill Rate ABCD 60 5083.3% ABCD 60 5083.3% FreeShare 80 7593.75% FreeShare 80 7593.75% All others 50 4590.0% All others 50 4590.0% Totals:190 17592.1% Totals:190 17592.1% PAUMMM as Lender Borrowers: Requests Filled Fill Rate ABCD 50 4590.0% ABCD 50 4590.0% FreeShare 100 9090.0% FreeShare 100 9090.0% All Others 200 17587.5% All Others 200 17587.5% Totals: 350 31088.5% Totals: 350 31088.5%

18. DOCLINE 4.0 (Future…) Requests & Serial Holdings Requests & Serial Holdings –Efficiency  Time is money and libraries do not have enough of either –Ease of use –E-journals  Embargos  ePub ahead of print  Licensing restrictions  Diverging content –Interoperability with 3 rd party systems

19. Pacific NW Region 152 DOCLINE participants in the Pacific NW 152 DOCLINE participants in the Pacific NW 87% Fill Rate 87% Fill Rate 89.5% Resource Libraries Fill Rate 89.5% Resource Libraries Fill Rate 72% Serving the Public 72% Serving the Public 64% Serving Unaffiliated Health Professionals 64% Serving Unaffiliated Health Professionals

20. EFTS Participants in the PNR  2002 – 05  2003 – 24  2004 – 34  2005 – 37  2006 – 48  2007 – 52  All NN/LM = 1201 participants https://efts.uchc.edu/efts/common/MembersDirectory.aspx

21. nnlm.gov/pnr

22. Questions & Answers