1. Managing Standards Delivering a quality assured web environment

2. Who am I? John Gilbey –Manager working in Strategic Development –Honorary lecturer, Comp Sci, UWA –Former Head of IT –Former research scientist + other things

3. Why are we here? To discuss: –Quality –Standards –Management –Philosophy –“The Big Picture”

4. What is quality? OED definition: “Quality (noun) – excellence; degree of excellence; attribute; faculty; relative nature or character; timbre”

5. What is quality? ISO definition: “The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.”

6. “A Brief History of Quality” Back in the mists of time Industry and standards The military mind Spreading the net The “stupid label guy”

7. What is ISO? The International Organisation for Standardisation, which manages the development and application of standards. Built on a complex structure of committees. It is all around you…

8. What is ISO 9000? A family of internationally agreed standards. A model for managing an organisation. Built on collective experience. A framework which can be developed. Based on eight principles.

9. What ISO 9000 isn’t… About getting a certificate on the wall Endless bureaucracy Changing the way we do everything Dilbert jokes A panacea Going to go away…

10. Philosophy… There are eight core principles in ISO 9000: –Customer focus –Leadership –Involvement of people –Process approach

11. Philosophy - continued Not forgetting: –Systems approach to management –Continual improvement –Factual approach to decision making –Supplier relationships

12. Continual improvement: Plan Do Check Act

13. Why buy in to formal standards? Strengths Weaknesses Opportunities Threats

14. Why us? Why now? Strategic information systems Critical infrastructure Risk management Accountability Best practice Compliance Governance

15. And now... The moment you have all been waiting for – The audience participation exercise…

16. Thank you Feel free to contact me at: –John.Gilbey@bbsrc.ac.ukJohn.Gilbey@bbsrc.ac.uk Or: –jig@aber.ac.ukjig@aber.ac.uk