1. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Diary Study The CM/CS 348 class performed individual diary studies to see what the average AUP student’s process was in accessing student services, and how it could be improved. From results we are able to make a list of requirements

2. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Method Why use a diary study? Considers the perspective of the system’s user. User able to make note of possible improvements, which might otherwise be overlooked for forgotten. Duration: One week. Students were given a table to fill out to assure continuity.

3. Method Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Date and Time Info. accessed during university hours? Location Info available from home or specific buildings? Access How info. is obtained and whether this could be added or not to the AUP web services. Information accessed Important to understand what services are actually needed by AUP students Availability Illustrates problems and inefficiencies Problems/comme nts Allows further discussion to get an idea of terms, what users think, and more details about their experience as a whole.

4. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Created a chart compiling findings. Defined useful key words

5. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

6. Key findings Problems with: Usability Design Not a clear distinction between MyAUP and aup.edu Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

7. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Requirements

8. Accessing Multiple AUP e-mail accounts on one browser session. CS=3 CD=2 P=1 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

9. Requirements Obtaining forms and faculty approval online. CS=4 CD=4 P=4 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

10. Requirements Make online Room Reservations CS=3 CD= 3 P=3 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

11. Requirements Quick-link and clear link to Career/Internship Database CS=4 CD=4 P=4 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

12. Requirements Quick-link to blackboard and more user friendly CS= 3 CD= 4 P=3 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

13. Requirements Checking personal academic profile: students should see their personal information. CS=3 CD=4 P=4 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

14. Requirements Library tutorial link. CS= 2 CD=2 P=1 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

15. Requirements Campus directory of buildings and Faculty offices (including phone numbers, addresses, and map link). CS=3 CD=3 P=3 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

16. Requirements Direct link for AUP e-mail. CS=3 CD=3 P=3 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

17. Requirements Direct link for Academic Calendar CS=3 CD=3 P=2 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

18. Requirements Clear presentation of class schedule CS=3 CD=3 P=3 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

19. Requirements Quick access to student hard drive CS=4 CD=2 P=3 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

20. Requirements Online ARC tutor scheduling and appointment making. CS=3 CD=3 P=3 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

21. Requirements Advisor information easy to find and alter. CS=3 CD=3 P=2 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

22. Focus Group A focus group is a small group of people who meet together and provide answers plus opinions to some questions asked by a group leader. The objective: to investigate the available student services and accessibility of MyAUP and aup.edu The benefits: we will be able to use this information to re-create MyAUP so as to better suit the students’ needs at AUP. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

23. Method Ran a pilot study on CM/CS 348 class to test focus group script. Students were asked open questions about MyAUP and aup.edu, its services and accessibility. Short survey completed Two note takers Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

24. Method Location: ARC Classroom in the Grenelle building Time: 18h30 Date: April 16th, 2009 Duration: approx. one hour 4 students Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

25. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

26. Results - Aesthetics Could use other colors Could use more pictures or rolling pictures Home page should have current pictures Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

27. Results – Current Problems The site should be a physical manifestation of student work Links to sga, other webistes - SGA and student media should be more present Classifieds should be more visible Needs info about Paris, and AUP neighborhood online 7 th Arrondissement, Transportation: Link to ratp website Faculty info not updated (New and visiting professors not there) More control over personal record Students want to see ALL info. regarding grades, GPA, etc. AUP e-mail not used. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

28. Results – First Impressions of AUP from MyAUP vs. aup.edu Aup.edu site was easy to navigate and had good connection with it Better than other websites Went on planet website and looked at archives before coming to AUP Found aup on the Internet but felt like he had to come visit to find out what it was really like. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

29. Results – What students want to do partially in person Housing: have pictures and make appointments Degree check Carte de sejour Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

30. Results – Noticeable Improvements Welcome page has webmail and other links Career development office and links clearer Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

31. Requirements Aesthetics must be appealing – including examples such as color scheme and recent photographs. CS=4, CD=4, P=4 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

32. Requirements MyAUP and AUP homepage should include direct links to AUP student publications to showcase student work. CS=4, CD=3, P=3 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

33. Requirements Should be a direct link to the SGA on both the MyAUP and AUP homepage so that students, faculty, administration, and parents can see what the SGA does CS=3, CD=2, P=2 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

34. Requirements Faculty and student information should always be automatically updated. CS=5, CD=5, P=5 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

35. Requirements There should be a clear link to AUP Classifieds. CS=3, CD=3, P=2 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

36. Requirements There should be a link to the AUP area (the 7 th Arrondissement), Paris transportation, “Paris Pratique” (primarily for visiting, prospective, and new students). CS=3, CD=3, P=2 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

37. Requirements Students should have access to all of their personal academic information online. CS=4, CD=4, P=4 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

38. Requirements Services such as Housing, a degree check, and the carte de sejour information/forms/approval should be available online, as well in person from the various offices (housing office, registrar, etc). CS=3, CD=3, P=3 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study