1. BILLING SOFTWARE Peter Roberts Practice Management Advisor Washington State Bar Association

3. Many Others…

5. METADATA

7. BILLING SOFTWARE Tip: Compare client bills with computer timekeeper records Tip: Ask about case diary/chronology

9. Originating Attorney = Who got the work Responsible Attorney = Who supervises the work Working Attorney/Timekeeper = Who does the work

10. CLOUD COMPUTING

11. “With Amazon CloudFront, you take advantage of a scalable, reliable, and secure global computing infrastructure…” EXAMPLE: AMAZON WEB SERVICES

12. WWW.GOCLIO.COM WWW.ROCKETMATTER.COM WWW.LEGAL-WORKSPACE.COM

13. INVESTIGATIVE FACTORS End User License Agreement (EULA) Local Back-Up Response to Subpoena Third-Party Data Escrow Lawyer Abandons Practice (Non-Payment)

14. QUESTIONS