2. Teaching Objectives After completing this lesson, students should be able to: ---understand the procedures involved when receiving business visitors; ---effectively use communication skills to: receive business visitors who have an appointment; receive business visitors who do not have an appointment; meet visitors at the airport; participate in small talk about travel, weather or accommodation.

3. Part Ⅱ Listening Practice Task 2 Listen to second part of the passage. Decide whether the following statements are true (T) or (F). ___(1) There is actually no procedure for receiving visitors. ___(2) The executive or his secretary will always come down to the reception area to greet the visitor. ___(3) Only the receptionist is responsible for escorting the visitor to the executive’s office. ___(4) Addressing the visitor by name can show friendliness and give a good impression to the visitor. ___(5) If a visitor’s request for a meeting cannot be satisfied, the receptionist should never apologize or make suggestions for an alternative meeting, because it is not his/her fault. ___(6) It is necessary for a receptionist to keep a register of visits. F F F F T T a certain If the visitor is an important client. or another secretary

4. Part Ⅳ Video 1 Receiving a visitor to the office 2.Watch the video again and complete the dialogue according to what you hear. Wendy: Good morning. _________________________________? Mr. Dantini: Yes, I’d like to see Mr. Hansen, the president. Wendy: ___________________________, sir? Mr. Dantini: Yes. I have an appointment with him at ______________. Wendy: _______________________________? Mr. Dantini: Brawn Dantini from Wilson Electronics. Wendy: I’m sorry, Mr. Dantini, our president is ___________ just now. Would you please wait for a few minutes? Mr. Dantini: __________________. Wendy: _________________________________? Do you prefer coffee or tea? Mr. Dantini: Thank you. ___________________________. Wendy: Would you like __________________ with your coffee? Mr. Dantini: No, thank you. ____________________. Mary: Mr. Hansen is __________ now, please send Mr. Dantini up. Wendy: OK. Mr. Dantini, our president is ________ now. I’ll take you to his office and bring you some more coffee. Please come this way. May I help you? Do you have an appointment 10:30 Can I have your name, please occupied Yes, of course. Would you like something to drink? Coffee, please. sugar and cream Just black available

5. Follow-up Practice 1.Listen to the dialogue and answer the questions according to what you hear. (1) Q: Where is Mr. Green from? A: __________________________________. (2) Q: Which company does Mr. Green represent? A: __________________________________. (3) Q: What is Mr. Green’s position? A: ___________________________________. (4) Q: Who is Paula? A: ___________________________________. (5) Q: Where does she work? A: ___________________________________. (6) Q: What is the weather like? A: ____________________________________. (7) Q: What are they going to do before going to the hotel? A: ____________________________________. (8) Q: Where is Mr. Green going to stay? A: ____________________________________. Sydney Sydney Garment Ltd. Corporation Purchasing manager Secretary to the general manager Mr. Liu. She works for the Guangzhou Textiles Company It’s lovely, Real November weather, sharp and bright. Collect Mr. Green’s luggage. The Garden Hotel.

6. Part Ⅵ Video 2 Meeting a business partner at the airport Watch the video. Decide whether the following statements are true (T) or false (F). _______ (1) Mr. Lin is the Purchasing Manager. _______ (2) The service on the flight was not very satisfactory. _______ (3) It is Ms. Jones’s first visit to China. _______ (4) Miss Wang brings some flowers for Ms. Jones as a present, and Ms Jones gives something in return. _______ (5) Ms Jones didn’t have any sleep during the flight but she still feels fine. _______ (6) Ms. Jones’ room is on the 6th floor with a balcony overlooking a beautiful lake. _______ (7) Ms. Jones’ room is cozy and well-decorated. _______ (8) Mr. Lin wants to talk quickly about business with Ms. Jones because they don’t have enough time. _______ (9) Ms. Jones will stay in Guangzhou for three days. _______ (10) Mr. Lin will contact Ms. Jones the next afternoon. T T F F F F F F F F sales manager park morning

7. Language Focus 1. 请问您代表哪家公司？ Excuse me, which company do you represent? 2. 这是我的名片。 This is my business card. 3. 我来这里是要和你们经理讨论有关我们合作的项目。 I’m here to discuss our cooperative programs with your manager. 4. 你和我们的主管有预约吗？ Have you got an appointment with our director? 5. 请稍等一会，我打一下他的分机。 Please wait a few seconds. I will ring his extension. 6. 很抱歉给您带来不便。我们经理正在开会中 / 去出差了 / 正在工厂里 / 。 I’m sorry for the inconvenience. Our manager is in the middle of the meeting/ is away on business/ at the plant.

8. 7. 感谢您来接我。 Thank you for coming to meet me. 8. 不用客气。这是我应该做的。 Not at all. It’s the latest I could do. 9. 张先生，我代表我们公司来接您。 Mr. Zhang, I’m here, on behalf of my company, to meet you. 10. 多么舒适又明亮的房间啊！ What a cozy and bright room! 11. 您真是太周到了，为我安排了这一切。 It’s very thoughtful of you to have arranged all this for me. 12. 我还是先离开好了，您可以收拾一下行李 / 梳洗一下 / 歇歇脚。 I’d better take my leave so you can get unpacked/ freshen up/ have a rest.

9. 13. 您的时差还适应吧？ Are you feeling any jet lag? 14. 今天天气有点阴沉 / 潮湿。 It’s a little dismal/ damp/ wet. 15. 一路顺风。祝你一切顺利。 Bon voyage. I wish you all the very best. 16. 请带我向您的经理问好。 Remember me to your general. Please send my regards to your manager. Say hello to manager for me. 17. 如果你没什么需要的话，我先离开了。 If there’s nothing else you want, I’ll leave now. 18. 我想没有什么其他需要的了，你想得真周到。 I don’t think there is anything else. You have been very considerate.

10. (1) May I help you? (2) Do you have an appointment? (3) 10:30 (4) Can I have your name, please? (5) occupied (6) Yes, of course. (7) Would you like something to drink? (8) Coffee, please. (9) sugar and cream (10) Just black. (11) available (12) available Key to the exercises: 1. F 2. T 3. F 4. T 5. T 6. T

11. superb (adj.) surpassing good, excellent ; majestic or imposing superiority (n.) parking lot an area or building reserved for parking cars 停车场 balcony (n.) a platform projecting from the wall of a building with a balustrade or railing along its outer edge, often with access from a door or window 阳台 considerate (adj.) thoughtful towards other people; kind carefully thought out 考虑周到的 cozy (adj.) 舒适的 well-decorated (adj.) 装饰漂亮的 thoughtful (adj.) considerate 考虑周到的 Words and expression: