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COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry
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About Travel Solutions Group National presence for 10 years Two divisions Recruiting and Placement Services Mergers & Acquisitions One of largest recruiting agencies specializing in the travel industry Best known for National Job Fairs
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About Travel Solutions Group Mark Walton, CEO markw@travelsolutionsgroup.com 847-541-2605 David Hillman, President davidh@travelsolutionsgroup.com 1-917-520-1741 Larry Cook, Vice President larry.cook@travelsolutionsgroup.comarry.cook@travelsolutionsgroup.com 1-877-449-JOBS
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Sister Company Grant Caplan David Hillman Mark Walton
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Personnel Evolution in Corporate Travel Dominant hires were agents Agent market today Other skilled positions Management (exempt) positions Talent development/pool
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Developing Talent Problem: Talent is not developed internally Personnel moves from agency to agency Poor training programs Lack of travel schools Little general education focus
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Where to Find Personnel? Promote from within Internal job board Other industry sources Competitors Advertising Recruiters Outsource Other industries
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How to Hire? Interview multiple candidates Team approach Reference checks Assessments
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What to Look for in a Candidate Passion Risk taker Pay close attention to questions candidates ask Potential danger in looking for the safe candidate
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The Interview Be prepared Carefully read resume Be careful not to over judge the resume Preplan questions Ask questions to fulfill your hiring objectives
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The Interview Find out how people Manage Cope Are decisive Communicate Create Problem solve
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Interview Questions – Probing Questions Tell me about a time you had to meet a deadline that seemed unrealistic Tell me about working for a bad manager Give me an example of a major and quick decision you had to make Have you had to dismiss an employee? Explain the process
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Interview Questions – Probing Questions How do you motivate – and examples of motivation What was your greatest success – greatest failure Inter-office communication, relationships can be difficult – explain your positive and negative experiences
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Interview Questions – Probing Questions Explain how you handle time management Provide examples of working with senior level people (internally and/or externally depending on position) Toughest sales experience Positive sales experience Why should we hire you
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Creative Clients Look at hiring from outside of the industry Virtual employees Other geographical locations Offshore Incentive based compensation programs
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Salary Levels Significant differentials by city Agent salary Small market - $32,000 Large market - $42,000 Sales – $70k plus commission Account Management Extremely diverse range
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Future Pressure on bottom line Problem finding talent within the industry Reverse trend toward requiring more personnel Benefits programs Employment security
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Working with TSG No up front fees Contingency agreements 20% exempt 15% nonexempt 60 day guarantee
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Questions and Answers Thank you!
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