1. Process of Conversation Opening Feedforward Business Feedback closing Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

2. Effective conversation is dialogic Two way interaction with concern and respect Each person is: – Sender – Receiver – Speaker – listener Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

3. Effective conversation is reciprocal Turn-maintaining Turn-yielding Turn-requesting Turn-denying Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

4. Effective conversation involves power Power is communicated verbally and nonverbally Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

5. Characteristics of powerless speech Hesitations Too many intensifiers Disqualifiers Tag questions Self-critical statements Slang and vulgar language Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

6. C op yr ig ht © 20 11, 20 08, 20 05 P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Factors Influencing Self Disclosure Who you are Your culture Your gender Your listeners Your topic and channel

7. C op yr ig ht © 20 11, 20 08, 20 05 P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Rewards of Self-Disclosure Better self-knowledge Stronger coping abilities Improved communication Meaningful relationships

8. C op yr ig ht © 20 11, 20 08, 20 05 P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Dangers of Self-Disclosure Personal risks Relationship risks Professional risks