2. #SHRM13 @KevinCSnyder Kevin Snyder, Ed.D.

3. #SHRM13 @KevinCSnyder Why will they listen to me? What problem will I help them solve?

4. The Results of Poor Communication Decreased Morale Lower Productivity Hostile Workforce Culture Disengagement Inhibited Teambuilding Employee Attrition/Turnover Confusion/Lack of Clarity

5. #SHRM13 @KevinCSnyder Majority of the workforce by 2015!

6. #SHRM13 @KevinCSnyder

8. The single biggest problem with communication is the illusion that it has actually taken place. Don’t confuse ACTIVITY with PRODUCTIVITY

9. #SHRM13 @KevinCSnyder

11. “I didn’t say that Kelly Clarkson just walked into the back of the room.”

12. FI LAND THAT JETFIGHTER! Communications Activity

13. Activity Directions

14. No talking Only communicate through notes Must raise hand for messenger Three songs!

15. Ready?

16. Begin!

17. How did this game make you feel? Who felt frustrated?

18. Please read your directions

19. Group questions As Pilots sitting in the ‘A’ seat, what strategies could we have implemented to prevent communication breakdown? As ‘C-D-E’ passengers, what could we have done since we find ourselves in the back, lacking information?

20. “PILOTS – A Seat” ~ Don’t assume everyone knows what you know ~ Ensure everyone knows the objective ~ Acknowledge you need everyone to get to safety ~ Delegate/ask for help

21. “Co-Pilot/Navigator – B Seat” ~ Be clear about what the objectives are ~ Ask “Head Honcho” for clarification and help ~ Let “Passengers” know what you know

22. “Passengers – C-D-E” ~ Be clear about what the objectives are ~ Ask “Mechanics” for clarification and help ~ Don’t just sit there … Get Involved!

23. Communicate differently based on what we know We need everyone in the plane As professionals, we find ourselves in each seat at that same time

24. ‘Jet fighter’ activity directions are on the next few slides! Or you can visit my website, www.kevincsnyder.com/resources to download the directions and powerpoint www.kevincsnyder.com/resources * Note: I have 2 communications exercises; ‘Jetfighter’ and ‘Roller Coaster.’

25. Activity Directions No talking Only communicate through notes Must raise hand for messenger Three songs!

32. Contact me for any questions on how to facilitate/process this activity! Kevin Snyder, Ed.D. Kevin@InspirActiveSolutions.com www.InspirActiveSolutions.com Facebook/Twitter/LinkedIn: KevinCSnyder

33. 1)Email: Kevin@InspirActiveSolutions.com Kevin@InspirActiveSolutions.com 2)Website: www.InspiractiveSolutions.com www.InspiractiveSolutions.com 3)TEXT ‘KevinCSnyder’ to #22828 Three(3) options to receive the Communications Activity : # SHRM13 @KevinCSnyder