1. Comprehensive Operations Analysis LYNX 2013 Comprehensive Operational Analysis John Lewis, CEO

2. Record Breaking Ridership 30+ million trips Budget: $121,074,870 Employees:1,056 Services:  Fixed Route  NeighborLink  Access LYNX  LYMMO  Xpress  FastLink  KnightLYNX  Vanpool  Road Rangers 2% Increase in Ridership System-wide Top 10 Routes by Ridership (system- wide) Link 8 – W. Oakridge/I-Drive Link 4 – U.S. 441/Florida Mall (now 107/108) Link 41 – SR 436 Crosstown Link 37 – Pine Hills/Florida Mall Link 21 – Universal Studios Link 42 – I-Drive/OIA Link 50 – Downtown Orl/Magic Kingdom Link 125 – Silver Star Rd Crosstown Link 102 – Orange Ave/S. 17-92 Link 17 – N. U.S. 441/Apopka (now 106)

3. 2013

4. Develop a tool for decision making Evaluate effectiveness of existing routes Identify opportunities to improve system efficiency Provide recommendations to strengthen and grow the system

5. Service Guidelines Economic and Productivity Farebox Recovery Passengers per Vehicle Hour and Mile Ratio of Non-Revenue to Revenue Miles Service Delivery On-Time Performance Average Speed Trips Operated and Trips Completed Passenger Complaints Bus Stop Amenities Route Design Fixed Route Spacing Bus Stop Spacing Service to Park & Rides Directness of Route Schedule Design Service Frequency Policy Headway Addressing “Plug Buses” Span of Service Wait time

6. COA Recommendations System Wide  Strengthen system by increasing frequencies on well used routes  Improve communication through maps, schedules and real time info  Expand service offerings – Express, BRT  Real Time Info on key routes Orange County  Pine Hills: Restructure routes or replace SuperStop  Improve reliability by increasing frequencies and spans of service  Develop new routes to serve major underserved corridors

7. COA Recommendations LinksDescriptionEst. 1 st Year Cost 9, 37, 44, 48, 49, 443Restructure Pine Hills Routes$2,408,797 8Double frequency 7-11 a.m. outbound$1,116,522 8Double frequency 1-5 p.m. inbound$1,116,522 8, 42Truncate 8 at Destination Pkwy; extend 42(1,164,181) 41 (436N, 436S)Add trip in morning$177,635 41 (436N, 436S)Improve frequency westbound$177,635 37Increase frequency southbound in a.m. Increase frequency northbound in p.m. $204,103 21Extend route to Walt Disney World$1,168,997 125, 1, 14Restructure to more directly connect Silver Star and Downtown Orlando (53,723) 42Improve frequency$671,269 104Improve frequency to 15 minutes all day$1,412,407 48Improve frequency eastbound in a.m.$208,836 18Add trip in a.m.$21,116 15, 29, new routeGoldenrod package$1,552,324 40Add trip in a.m.$36,773 13Improve frequency outbound in a.m.$273,288 51Add trip in a.m.$62,022 111Extend to Walt Disney World$2,112,012

9. Action Requested  Board direction regarding utilization of the additional funding ($500,000) proposed for LYNX.